Health Care Assistant (HCA) Stockport

• Support to the clinicians on duty
• A range of clinical tasks such as recording vital signs, blood sugar recording and urinalysis as needed
• Following appropriate training, undertake point of care testing (POCT) as directed by assessing clinicians
• Chaperoning duties when needed
• After appropriate training, to conduct face to face navigation assessment (for patients presenting to the service with arrival slots and walk in patients)
• Preparation and maintenance of clinical areas including appropriate stock control
• Record the tasks for which you have received appropriate training using electronic systems
• Use early an appropriate warning score (eg NEWS2) to ensure a deteriorating patient is escalated to the appropriate senior person in a timely manner in accordance with policy and procedure
• Give accurate and appropriate information to patients, relatives and colleagues within the sphere of own competence
• Administer basic life support and use of AED if necessary
• Support health professionals in the assessment and surveillance of patients health and well-being
• Support health professionals with awareness of health and well-being and how it can be promoted
• Assist with the collection and collation of data on needs related to health and well-being
• Proactively communicate with the team to ensure the smooth running of the shift.
• Be responsible for prioritisation of consultations as clinically indicated within the shift.
• Work with colleagues to maximise effective and efficient delivery of care to patients.
• Record appropriate consultation details on electronic patient records.
• Liaise with other local services such as the urgent care centre (UCC) should patients require transfer to these services.
• Follow Mastercalls policies and procedures.
• Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
• Communicate effectively with other team members and with the wider Mastercall teams.

Essential

• 2 years previous experience working in primary care or other relevant acute healthcare environment in appropriate services such as A&E, UTC or primary care with patient contact.
• Experience working under indirect supervision
• Familiarity with the measuring and recording of baseline observations such as blood pressure etc.
• Demonstrates an understanding of the role of the HCA
• Clinical skills and competency relevant to the role
• Computer literate with evidence of IT skills
• Understand issues regarding accountability and delegation

Desirable

• Knowledge of Triage / Navigation

Essential

• You must have permanent right to work in the UK as we are unable to offer visa sponsorship for this role.
• NVQ3 level 3 Health & Social care or equivalent
• Additional clinical skills training
• GCSE in Maths & English grade 4 or other certificates of general education
• Up to date basic life support training

Essential

• Demonstrates motivation, reliability and commitment to team working and the development of others
• Flexible, reliable and responsive to change
• Willingness to undergo education/training for both practice and service needs
• Willingness to work towards professional and performance objectives
• Excellent communication skills. Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding
• Ability to communicate effectively via telephone or group discussion
• Good interpersonal skills
• Ability to deal with occasional exposure to distressing and/or challenging circumstances or emotional events
• Ability to deal tactfully and empathetically with distressed or anxious patients and carers
• Proven customer care skills
• Participate in the care of equipment and ability to use resources effectively