Health Care Assistant

Clinical

skills health and well-being

Provide high quality patient care and

treatment.

Participate in setting standards for care and auditing clinical outcomes.

Promote, participate and maintain a safe comfortable and therapeutic environment.

Participate in developing strategies, promote health programs for patients and carers and facilitate screening clinics.

Take responsibility for the safe storage and administration of drugs and equipment.

Provide nursing care in a variety of settings by holistic assessment, implementation and evaluation of programs of care as appropriate.

Participate in setting and monitoring standards to ensure effective care ensuring delivery of evidence based practice.

Support the practice in delivering or participating in primary care research and research studies, in accordance with relevant governance requirements and your training.

Recognise and escalate patient concerns.

Urinalysis and preparation of specimens for investigation by the pathology laboratory

1.

Perform new patient health checks, NHS health

checks and assist withthe annual LTAR management

3.

Assist with QOF system

4.

Provide injections in line with competencies

5.

Assist with the annual Flu programme

6.

Provide home visit for housebound patients

7.

Measure and record physiological measurements in routine presentations:

Blood pressure

Pulse

rate and rhythm

Temperature

Height and weight - body mass index

Visual acuity

Venepuncture

Smoking cessation

ECG

Clinical

skills health and well-being

To provide high quality patient care and

treatment.

Participate in setting standards for care and

auditing clinical outcomes.

Promote and participate in maintaining a safe

comfortable and therapeutic environment.

Participate in developing strategies and

promoting health promotion programmes for patients and carers and facilitate

screening clinics.

Take responsibility for the safe storage and

administration of drugs and equipment.

Provide

nursing care in a variety of settings by holistic assessment, implementation

and evaluation of programmes of care as appropriate.

Participate in setting and monitoring

standards to ensure effective care ensuring delivery of evidence based

practice.

Where appropriate, support the practice in delivering or participating in primary care research and research studies, in accordance with relevant governance requirements and your training.

Able to work within own scope of competence, recognising changes in a patient's condition and escalating concerns promptly to the appropriate clinician to ensure patient safety.

Provide information, advice and support to

patients face to face and via the telephone

Involvement in team discussions to ensure best practice

Undertake,

record and follow guidelines for the tasks for which you have received

Appropriate training

Urinalysis

and preparation of specimens for investigation by the pathology laboratory

1.

Perform new patient health checks, NHS health

checks

2.

Assist with the annual LTAR management

3.

Assist with QOF system

4.

Provide injections in line with competencies

5.

Assist with the annual Flu programme

6.

Provide home visit for housebound patients

7.

Measuring and recording following

Physiological measurements in routine Presentations

Blood pressure

Pulse

rate and rhythm

Temperature

Height and weight - body mass index

Visual acuity

Venepuncture

Smoking cessation

ECG

Key

Organisational

To maintain accurate records and data using

the EMIS computer clinical system

To work as an effective team member and

promote a multi-agency collaborative approach to health care

Maintain the established reporting

documentation and communication system.

To maintain a call and recall system

To supervise healthcare support workers.

To report and record all clinical

incidents.

Communication

Demonstrate sensitive communication styles to

ensure patients are fully informed and consent to treatment.

Communicate with and support patients

receiving bad news.

Communicate effectively with patients and

carers, recognising the need for alternative methods of communication to

overcome different levels of understanding, cultural background and preferred

ways of communicating.

Utilise communication skills to support

patients to adhere to prescribed treatment regimes.

Anticipate barriers to communication and take

action to improve communication.

Maintain effective communication with

individuals and groups within the practice environment and with external

stakeholders.

Personal

and people development

Maintain up-to-date records

Take responsibility for own development,

learning and performance and demonstrate skills to other members of staff when

required.

Attend any external training course thought to

be appropriate to the role.

Work with management on any new training

To recognise and understand the roles and

responsibilities of individuals working in the primary health care team.

Be aware of the legal issues pertinent to the

role of a HCA.

Team

Working

Understand own role and scope in the

organisation and identify how this may develop over time.

Work as an effective and responsible team

member, supporting others and exploring the mechanisms to develop new ways of

working.

Where involved in delegation of tasks,

delegate clearly and appropriately, adopting the principles of safe practice

and assessment of competence of those taking on delegated duties.

Ensure clear understanding and utilisation of

referral mechanisms within the practice.

Accept delegation from other nurses,

prioritise own workload and ensure effective time-management strategies are

embedded in own practice.

Work effectively with others to clearly define

values, direction and policies impacting upon care delivery.

Participate in team activities that create

opportunities to improve patient care.

Participate in and support local projects as

agreed with the practice management team.

Maintain close and effective liaison with

colleagues.

We are a large practice with a patient list size of circa 15,400. We are a Partnership of 5, with 11 Salaried GPs, a nursing team of 5, an experienced managerial team of 6 (Practice Manager, Business and Finance Manager, Deputy Practice Manager, Patient Services Managers, Medicines Managers) and a friendly group of administrative and reception staff. We are a training as well as a learning practice and regularly have 6 Specialist Trainees, a Foundation Year 2 doctor and undergraduate students based here. We also offer learning opportunities to other grades and have a large apprenticeship programme operating for clinical, managerial and administrative staff. We are active in our local, supportive, Primary Care Network and have excellent relationships with external stakeholders.

We have a strong culture of patient safety, high quality and empathy. Our Mission Statement reflects our values as a Practice with patients being at the heart of all of our activities.

Qualifications