Health and Wellbeing Coach

The successful candidates will be kind,

reflective and self-aware, enjoying working with a wide range of people. They

will have good communication and negotiation skills and able to provide a high

quality, non judgemental service. They will be proactive with a flexible

attitude, good team players and committed to developing themselves in this

skilled role. Health and Wellbeing Coaches will have access to ongoing

supervision, skills development, and support so they are able to continue

developing and gain experience.

The main focus areas of the coaches will be to:

1) Develop collaborative relationships and work in partnership with health, social care, and community and voluntary sector providers and multi disciplinary teams to holistically support patients wider health and well-being, public health, and contributing to the reduction of health inequalities;

2) Provide education and specialist expertise to PCN staff, supporting them to improve their skills and understanding of personalised care, behavioural approaches and ensuring consistency in the follow up of peoples goals with MDT input.

3) Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN, in accordance with the needs, priorities and any urgent support required by individuals

4) To be the first point of contact at GP practices where coaching services will be delivered, and to receive and manage referrals. Using existing IT and MDT channels to screen patients, with an aim to identify those that would benefit most from health coaching

5) To provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently through:

6) To work with patients to help them understand their level of knowledge, skills and confidence when engaging with their health and well-being and subsequently supporting them in shared decision-making conversations.

7) utilise health coaching skills to support people with lower levels of activation to develop the knowledge, skills, and confidence to manage page their health and wellbeing, whilst increasing their ability to access and utilise community support offers; and

8) To work as part of a Multi-Disciplinary Team, participating in progress meetings, ensuring that the MDT is kept fully up-to-date with progress reports

9) To ensure that all complaints and compliments received are recorded in line with organisational policy.

10) To recognise the importance of safeguarding procedures within the project, and ensuring that any concerns, disclosures or allegations of abuse are immediately and correctly reported.

11) To embed equality, diversity and inclusion best practice into all aspects of work.

13) To work to the requirements of the organisations quality standards, and other service-specific quality accreditations as required, abiding by organisational ethos and principles

14) To attend and participate in regular supervision, appraisals, training and other internal meetings.

15) At all times provide a caring service and to treat everyone in a courteous and respectful manner.

16) Flexible to work out-of-hours as required according to service needs and demands.

17) Undertake additional duties as requested by the PCN executive board appropriate to the stated job purpose and skills. The above list of main tasks in this job description should, therefore, not be regarded as exclusive or exhaustive.

Primary care networks (PCNs)

form a key building block of the NHS long-term plan.

Bringing general practices together to work at scale has been a policy priority

for some years for a range of reasons, including improving the ability of

practices to recruit and retain staff; to manage financial and estates

pressures; to provide a wider range of services to patients and to more easily

integrate with the wider health and care system.

While GP practices have been

finding different ways of working together over many years (for example in

super-partnerships, federations, clusters and networks) the NHS long-term plan

and the new five-year framework for the GP contract, published in January

2019, put a more formal structure around this way of working, but without

creating new statutory bodies.

Since 1 July 2019, all except

a handful of GP practices in England have come together in around 1,300

geographical networks covering populations of approximately 30 to 50,000 patients.

This size is consistent with the size of primary care homes, which exist in

many places in the country, but much smaller than most GP federations. Around

50 networks, usually in very rural areas, will cover a population of less than

30,000, but most are bigger than 50,000.

Qualifications

Experience