Head of Operations

Working closely with the clinical and executive leaders, GP practices, primary care teams, and wider NHS and social care partners, the head of operations will ensure that our operational model is capable of responding to the changing needs of the population.

This is an opportunity for an ambitious operational leader to help shape the next chapter of Channel Health Alliance and to continue to deliver our high-quality services and identify new opportunities.

This is a senior leadership role responsible for driving

operational excellence across Channel Health Alliance.

The post holder will be managerially accountable to the

Company Chairmen being responsible for providing

operational and strategic leadership to ensure

that the services provide high-quality

patient care and

achieves performance objectives and CQC Compliance.

This role is pivotal in ensuring

Channel Health Alliances business governance, HR processes, IT infrastructure

and service delivery models are robust, scalable, and aligned with best

practices.

You will be the key driver in ensuring operational and business

functions run safely and seamlessly, optimizing efficiency while maintaining

high patient care standards, staff engagement and satisfaction.

Working as part of the companys

Act as a trusted advisor to the

Directors and Board ensuring effective decision making across all services.

Provide visionary leadership to

the service leads and wider business support teams empowering teams to deliver

operational excellence.

Be accountable for the performance of the services,

including accountability for the delivery

of high-quality patient care, clinical governance, patient safety,

health and safety, clinical quality, human resource management and the delivery of performance

and

financial targets.

in driving business planning, governance and financial sustainability, ensuring

CHA remains resilient in the evolving NHS landscape.

Identify and implement any

business growth opportunities including optimizing NHS and non-NHS revenue

streams.

Have joint responsibility with the other members

of the senior team for driving

forward the Companys strategic objectives and

service direction.

Work closely with the Company Directors to shape and

implement the corporate

objectives of the Company.

Support the senior team to align the services closely with

Companys overall

strategic priorities including the delivery

of high-quality clinical

care.

Ensure that the necessary

corporate governance arrangements are in place across the services

in line with requirements.

Ensure

regulatory compliance including CQC standards, patient safety protocols and

GDPR requirements.

Please see our complete Job Description for more details.

Channel Health Alliance was established in

April of 2017 providing a range of primary and community services on behalf of

the NHS. We are delighted to have attained accreditation with the Care Quality

Commission, and a CQC rating of good which only a few federations have

achieved.

Channel Health Alliance has embraced the

continuing challenges faced by health and social care which has enabled us to

provide high quality, innovative services for our diverse population.

Primary Care Networks (PCNs) work with our partners to provide proactive,

personalised care for people close to home. We operate across the Dover and

Folkestone areas and eight GP practices form our PCNs. Our PCNs are led by a

Clinical Director, who is a GP, supported by a team of around 50 highly

qualified health professionals.

Qualifications

Essential: - First degree or equivalent; - Post graduate study to masters level; - Registered clinical professional relevant to role; - Evidence of CPD

Desirable: - Strategic Leadership or management qualification

Working with Others

Desirable: - Experience of complex HR challenges; - Experience of negotiation and influencing across stakeholder groups

Experience