Head of IT Operations
London Ambulance Service NHS Trust
London, SE1 8SD
Salary
£88,250 to £100,355
Contract
Permanent
Hours
Not specified
Closing date
13 September 2026
13 days left
Job description
The London Ambulance Service (LAS) relies on highly available, reliable, sustainable and cost-effective digital services to support the delivery of ur...
The ITOC will include all service management and technical skills required to monitor and take action to prevent and manage incidents, should they occur, providing various levels of support, primarily focused on day-to-day operations, availability of digital services and monitoring, investigation, and resolution of security incidents .
The Head of IT Operations will be accountable for:
o Line manage the IT Operations teams Providing an effective monitoring system ensuring that early detection of any issues are identified and actioned
o Providing appropriate leadership and governance of IT Operations, policies, mandates, processes, procedures and reports and the operation of IT services Review Board.
o Respond effectively to any unplanned outages
oManage the provision of the IT Operations function (24/7 teams), sufficiently skilled and able to provide an effective, responsive IT service to the Trust
o Manage relevant risks ensuring that appropriate mitigations are in place and risks escalated as necessary.
o Support managers and operational staff during major incidents and Trust-wide business impact to digital services
Applicants are advised to read all the information enclosed in the advert job description role specification before completing an application.
Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
- Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
- Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
- Our London- using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Qualifications, Accreditations, Education
Essential
- Educated to Master's degree level in IT related subject or equivalent extensive senior management experience
- Information Technology Infrastructure Library (ITIL) Foundation level qualified
Experience
Essential
- Experience of management responsibilities e.g. staff, financial, delivery performance and implementing improvement plans
- Experience of working with conflicting, highly complex, highly contentious and highly sensitive information and presenting to large groups to explain issues and aid understanding
- Experience of the practical application of monitoring / alert systems to improve efficiency
Knowledge
Essential
- Extensive knowledge of mission critical computer systems and the need to provide high levels of service availability in support of key business objectives
- Good understanding of Information Security, Governance Risk and Compliance
- Ability to analytically solve complex problems and make informed recommendations based on detailed data analysis - often where the solution requires a new approach and does not rely on existing solutions
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
27 August 2026
Last checked
31 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related