Hard FM Supervisor

• Support the Trust Hard FM Manager in monitoring and assuring outsourced Hard FM services across Trust sites.
• Monitor contractor performance against specifications, KPIs, SLAs and contractual requirements.
• Undertake site inspections and quality checks of planned, reactive and remedial maintenance, escalating delays, backlogs and recurring failures.
• Monitor statutory compliance, maintenance records, certification and contractor evidence against relevant legislation, HTMs, HBNs, health and safety and estates standards.
• Monitor contractor attendance, response and completion times using CAFM systems and performance data.
• Inspect completed works and contractor compliance with Trust procedures, permits to work, safe systems of work and site requirements.
• Liaise with clinical and non-clinical services, Estates & Facilities teams and the Hard FM provider to resolve estates issues.
• Identify and escalate operational risks, compliance concerns, service failures and contractor performance issues.
• Support investigations into contractor incidents, complaints and service failures, tracking actions to completion.
• Maintain inspection, audit and performance records and support KPI reporting, dashboards and management information.
• Support financial and commercial contract monitoring as required.
• Promote safety, quality, customer service and continuous improvement, working flexibly across Trust sites to support service continuity and resilience.

• We will provide consistently high-quality care closer to home.
• With our partners in North London and each borough we will ensure equity of outcome for all
• We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
• We will be more effective as an organisation by pioneering research, quality improvement and technology.

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

Essential

• Level 3 technical qualification or equivalent experience in building services, estates, facilities management, contract monitoring or a relevant trade, supported by practical knowledge of maintenance, compliance or facilities operations in a complex environment

Essential

• Ability to monitor contractor performance against KPIs, SLAs and service specifications.
• Ability to undertake site inspections and record findings accurately.
• Ability to use CAFM or similar systems to review maintenance activity and performance information.
• Ability to communicate effectively with clinical, non-clinical and contractor stakeholders.

Essential

• Experience of estates, facilities, building maintenance, contract monitoring or operational assurance in a complex environment
• Understanding of statutory compliance, health and safety requirements, planned and reactive maintenance processes, and the importance of accurate records in supporting safe service delivery