Hard FM Manager

• Act as the Trust's Intelligent Client for outsourced Hard FM contracts, ensuring services are delivered safely and effectively and in accordance with contractual requirements.
• Monitor and challenge contractor performance against KPIs, service specifications, statutory requirements and quality standards.
• Provide technical assurance of statutory maintenance, PPM, reactive maintenance and lifecycle activities.
• Monitor compliance with legislation, HTMs, HBNs and H&S requirements.
• Undertake audits, inspections and assurance reviews to verify compliance and service quality.
• Monitor maintenance backlogs, asset condition and risks, ensuring mitigation measures are implemented.
• Act as liaison between Trust stakeholders and Hard FM service providers.
• Investigate estates-related incidents, complaints, service failures and contractual non-compliance.
• Prepare performance, compliance and assurance reports for senior management and governance groups.
• Support compliance with CQC standards, PAM, ERIC and other regulatory requirements.
• Monitor contractor financial performance, review quotations, validate invoices and ensure value for money.
• Support the Hard FM Supervisor.
• Utilise CAFM systems and performance data to support contract management.
• Develop local procedures, contract management processes and service improvement initiatives.

• Manage and monitor outsourced Hard FM contracts to ensure services are delivered in accordance with contractual requirements, KPIs and service standards.
• Lead contract review meetings, challenge poor performance and drive service improvement.
• Support contract mobilisation, variations and service developments
• Provide assurance that statutory maintenance, PPM, reactive maintenance and lifecycle activities are delivered in accordance with legislation, NHS guidance and contractual requirements.
• Monitor compliance with relevant statutory, regulatory and NHS estates standards.
• Undertake audits, inspections and assurance reviews of contractor performance and compliance.

• We will provide consistently high-quality care closer to home.
• With our partners in North London and each borough we will ensure equity of outcome for all
• We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
• We will be more effective as an organisation by pioneering research, quality improvement and technology.

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

Essential

• Degree-level qualification/NVQ Level 5 or equivalent specialist knowledge and experience in facilities management, estates, engineering, building services, contract management or a related discipline
• NEBOSH Certificate or equivalent Health and Safety qualification
• Evidence of continuing professional development relevant to Hard FM, estates compliance, contract management or healthcare estates

Desirable

• HNC/HND or degree in building services, engineering, construction or a related technical discipline
• Membership of a relevant professional body such as IWFM, IHEEM, CIBSE, CIOB or equivalent
• Project management qualification
• Relevant specialist accreditation, authorised person training or responsible person training where applicable

Essential

• Strong technical knowledge of Hard FM systems, statutory compliance requirements and contractor-delivered estates services
• Strong contractor management skills, including the ability to challenge poor performance and negotiate improvement plans
• Ability to interpret contracts, service specifications, KPIs, compliance evidence and performance data
• Good financial awareness, including invoice validation, variation review, budget monitoring and value-for-money considerations

Essential

• Significant experience of Hard FM, estates, engineering, building services or contract management in a healthcare, public sector or large complex estate environment
• Knowledge and practical understanding of statutory compliance requirements, including fire, water, electrical, gas, ventilation and other relevant Hard FM disciplines