GP Surgery Receptionist/DOCMAN Scanner

Manage scanning and document work flow using Docman

Receive incoming documents and work flowing to appropriate clinician.

Initiating outgoing telephone calls.

Book patient appointments

To liaise with GPs, nursing staff, the Practice Manager regarding patient related queries.

Answer emergency phone calls and action as necessary

Receive, file and workflow external documents both in hard and

electronic format

Maintain a log, file and workflow to clinical system all

correspondence handled over the desk.

Manage incoming samples

Manage patient tasks through EMIS Docman AccuRx Email

Providing general assistance to the practice team and projecting a

positive and friendly image to patients and other visitors

Processing medication requests

Manage patient queries at desk

The successful candidate must have full knowledge

of EMIS, DOCMAN, Microsoft Office and be able to demonstrate problem solving and strong

communication silks with an understanding of confidentiality. To be able to work as a team member and

autonomously with good interpersonal skills and the ability to follow

procedures and policy.

If successful you will be required to carry out a variety of

administrative tasks for the efficient running of the practice projecting a

positive and friendly image to patients and other visitors. Manage scanning and document workflow using Docman.Effective time management, planning and

organising and the ability to remain sensitive and empathetic in distressing

situations are key.

Support with sickness and holiday cover in addition

to contracted hours may also be required.

Sign all visitors in and out

Receive incoming and initiate outgoing telephone calls.

Receive incoming registration forms, make necessary checks for living

within boundary and ID. Scan forms and register as required.

To book patient appointments with clinical staff

Manage incoming Patient Online Access forms and granting access

To liaise with GPs, nursing staff, the Practice Manager, or any other

member of the practice team regarding patient-related queries.

Answer emergency phone calls and action as necessary

To receive and file and workflow external documents both in hard and

electronic format

Chaperone patients as required

To take payment of fees for private non NHS work

Assist deliveries advising team members that goods have arrive

To maintain a log, file and workflow to clinical system all

correspondence handled over the desk.

Manage incoming samples ensuring correct bottle is labelled and has

paperwork.

Manage patient tasks through EMIS Docman AccuRx Email

Manage reception email account as well as own

To cover for holidays and sickness as required.

Providing general assistance to the practice team and projecting a

positive and friendly image to patients and other visitors

Keep up to date with reception updates, attend reception meetings and

follow process and policy

To carry out a variety of administrative tasks for the efficient

running of the Practice.

Keep reception up to date

Tidy desk area policy

Processing medication requests

Manage patient queries at desk and action accordingly

This post is subject to the Rehabilitation of offenders Act Exceptions

Order 1975 and as such it will be necessary for a submission for Disclosure

and Barring Service formerly known as CRB to check for any previous criminal

convictions.

We are a friendly busy GP Practice looking for an enthusiastic, hardworking and sociable team player to join our dedicated reception team.We are looking for a reliable, hard-working professional with a positive and friendly flexible approach.

Reception is at the heart of our practice and our reception team work hard together each day to ensure they navigate our patients to the right service, delivered by the right clinician at the right time.A key requirement of this role will be around the importance of being kind and remaining calm when working under pressure.

Essential and Desirable

Qualifications