GP Surgery Receptionist

• Greeting patients and visitors in a professional and friendly manner.
• Answering incoming telephone calls and dealing with enquiries appropriately.
• Booking, amending, and cancelling patient appointments.
• Processing prescription requests in line with practice procedures.
• Managing incoming and outgoing correspondence.
• Updating and maintaining accurate patient records.
• Registering new patients and handling patient documentation.
• Signposting patients to the most appropriate healthcare professional or service.
• Undertaking general administrative duties to support the wider practice team.
• Maintaining patient confidentiality and adhering to GDPR requirements at all times.

• Greeting patients and visitors in a professional and friendly manner.
• Answering incoming telephone calls and dealing with enquiries appropriately.
• Booking, amending, and cancelling patient appointments.
• Processing prescription requests in line with practice procedures.
• Managing incoming and outgoing correspondence.
• Updating and maintaining accurate patient records.
• Registering new patients and handling patient documentation.
• Signposting patients to the most appropriate healthcare professional or service.
• Undertaking general administrative duties to support the wider practice team.
• Maintaining patient confidentiality and adhering to GDPR requirements at all times.

Essential

• Previous experience in a customer-facing role.
• Good standard of English and Mathematics.
• Excellent telephone manner.
• Ability to maintain confidentiality and professionalism.
• Previous experience working in a GP surgery, NHS setting, or healthcare environment.
• Understanding of NHS services and primary care.
• Have excellent communication and interpersonal skills.
• Be able to work effectively both independently and as part of a team.
• Demonstrate strong organisational skills and attention to detail.
• Remain calm and professional when working under pressure.
• Be committed to providing excellent customer service.
• Have a flexible and positive approach to work.