GP Surgery Receptionist
Grosvenor House Surgery
London, W13 9BE
Salary
£12.71
Contract
Permanent
Hours
Not specified
Closing date
18 September 2026
16 days left
Job description
An opportunity has arisen for an experienced Receptionist to join our supportive and friendly team. We are seeking a professional and approachable ind...
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Greet patients and visitors in a polite, professional, and welcoming manner
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Manage incoming calls, book, change & cancel appointments, and handle enquiries efficiently
- Handle incoming and outgoing correspondence
- Manage emails and online patient queries
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Maintain accurate and up-to-date patient records using clinical systems
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Liaise effectively with GPs, nurses, and other healthcare professionals
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Ensure patient confidentiality is maintained at all times.
- Maintain confidentiality and comply with data protection requirements
- Support clinicians and the wider practice team with administrative tasks
- Keep the reception area tidy and well organised
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Greet patients and visitors in a polite, professional, and welcoming manner
-
Manage incoming calls, book appointments, and handle enquiries efficiently
-
Maintain accurate and up-to-date patient records using clinical systems
-
Liaise effectively with GPs, nurses, and other healthcare professionals
-
Ensure patient confidentiality is maintained at all times
- Comply with all practice policies, procedures, and safeguarding requirements
- Support practice staff with day-to-day operational tasks as required
- Contribute to a positive and collaborative team environment
- Attend team meetings and training sessions as required
Grosvenor House Surgery is located in West Ealing, W13 9BE and is a member of South Central Ealing PCN. The practice list size of 5500 patients.
Staff comprise of 5 GPs, 2 Practice Nurses, 2 GP Assistants, a pharmacy clerk, 2 phlebotomist and 6 reception & administrative staff. The practice uses SystmOne operating system.
South Central Ealing PCN provides additional clinical and administrative staff (Clinical Pharmacy team, First Contact Physiotherapist, Mental Health Practitioner, Paramedic home visiting service and Social Prescriber) to support the practice.
Qualifications
Essential
- Educational Qualifications: Usually a high school diploma or equivalent. GCSE grade A to C in English and Maths.
- Handling appointment scheduling efficiently.
- Communication & Interpersonal Skills:
- Clear verbal and written communication. Friendly and professional telephone manner.
Desirable
- Administrative & IT Skills: Familiar with SystmOne, Microsoft Office for emails.
- Ability to deal with patients from diverse backgrounds
Experience
Essential
- Front Desk Experience:
- Working in roles with direct public interaction, e.g., reception
- Handling telephone calls professionally.
Desirable
- Experience of working in a GP practice
- Experience managing patient appointments
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
18 August 2026
Last checked
20 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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