GP Surgery Medical Secretary

• Receive, assist, and direct patients in a courteous and professional manner
• Manage incoming and outgoing referrals via the eRS system and other WNCL referral system, documents and third party information, and handling inquiries efficiently
• Carry out general administrative tasks including filing, scanning, and document management as needed
• Liaise with clinical and administrative staff to support the smooth running of the service
• Maintain confidentiality and adhere to data protection guidelines at all times
• Support the practice team with any additional administrative duties as required including reception covers.

• Create patient letters, discharge summaries, and general correspondence.
• Respond efficiently to telephone calls and emails from patients, carers, and healthcare professionals, referring to relevant departments or agencies when necessary.
• Acquire and apply necessary medical terminology.
• Manage eRS system worklist, A&G queries, rejections etc.
• Liaise with the hospital teams, referral gateway and private providers as needed to coordinate patient referrals, admissions and appointments queries
• Action two week wait and fast-track referrals promptly to ensure timely appointments. Safety net these referrals and action any issues that arise
• Keep relevant colleagues informed of hospital structure and referral pathway changes. Action incoming emails as per your role

Essential

• Typing skills, good standard of IT literacy including all MS programs
• At least 3 GCSE grade A- C or equivalent
• Knowledge of EMIS clinical system, DOCMAN, eRS