GP Receptionist/Patient Service Advisor

• Receive, assist and direct patients in accessing

• Book appropriate appointments and arrange home

• Preparation of

• Maintaining a clean, tidy and welcoming environment in the front of house areas, including updating noticeboards and ensuring there are adequate stocks of up-to-date leaflets.
• Processing of incoming daily post, including scanning of correspondence onto patient notes.
• Accept and start the process of new patient registrations, Temporary Resident, Immediate and Necessary forms, including online services requests.
• Data collection and entry onto the clinical system (ie. Change of address/name, smoking history, email addresses, mobile telephone numbers).
• Dealing with requests for private medical services, including processing of forms, advising patients of costs and arranging appointments. To include receiving and processing payments for private medical services, and issuing receipts.
• General office duties; preparation of care home visit documentation, Online triaging reviews; shredding, photocopying, emailing.
• Prepare the clinical rooms before surgery and ensure they are left clean and tidy after surgery (to include stocking as necessary).
• Open and close the surgery when required, adhering to processes.
• Provide cover where able for other members of the practice team on annual or sick leave as and when required.
• Help train other members of staff when necessary.
• Maintain a high level of confidentiality at all times.
• Follow directions for all tasks as set out in the procedures, protocols and standard operating procedures.
• Carry out general housekeeping in the reception area, including floor cleaning and wiping work surfaces and cupboards.
• Work in a professional manner at all times.
• Being pro-active in suggesting and developing new initiates to improve the reception area.
• Prioritising tasks and working under own initiative.
• Duties may be varied from time to time under the direction of the Practice Manager, dependant on current and evolving practice workload and staffing levels.

Essential

• Good telephone manner, even when under pressure
• Excellent interpersonal, verbal and written communication skills
• Clear and concise
• Enthusiastic, honest and reliable
• Ability to prioritise work to ensure deadlines are met
• Ability to resolve problems & work with colleagues to implement solutions
• Friendly and approachable
• Flexible
• Motivated & Hardworking
• Works well under pressure
• Good team player
• Ability to use own initiative
• Attention to detail, accuracy
• Meticulous, tidy and methodical in your approach to working.
• Able to work as part of an integrated and multi-skilled team.