GP Receptionist/Administrator

Greet patients and visitors in a courteous and professional manner.

Manage patient appointments using the surgerys booking system.

Answer telephone calls promptly and handle enquiries efficiently. Directing patients based on their needs.

Registrations of new patients computer data and update patient records.

Process incoming and outgoing correspondence and messages.

Handle patient queries regarding prescriptions, referrals, and test results, directing them to appropriate clinical staff when necessary.

Maintain confidentiality and comply with data protection regulations at all times.

Support the clinical team by coordinating patient flow and managing waiting areas.

Handle administrative tasks such as filing, scanning, read coding and managing incoming post.

Assist with billing and payment processing where applicable.

Excellent communication and interpersonal skills.

Ability to remain calm and professional in busy situations.

Strong organisational and multitasking abilities

Basic IT skills and experience with appointment booking systems

Understanding of confidentiality and patient care principles

Friendly and approachable demeanor

This list is not exhaustive and may include other duties as assigned.

We are a small, friendly GP practice serving over 6,200 patients in the local community. Our size allows us to provide personalised, accessible care with a strong focus on building lasting relationships with our patients. We pride ourselves on delivering high-quality, patient-centered services in a welcoming and supportive environment.

Our experienced team includes 3 GPs, 1 Advanced Nurse Practitioner, 1 nurse, 1 healthcare assistant, and administrative staff who work collaboratively to provide a comprehensive range of primary care services. These services include routine health checks, chronic disease management, childhood immunisations, minor illness treatment and health promotion.

Located in Waterloo, Liverpool, our practice is committed to making healthcare accessible and convenient.

Experience