GP RECEPTIONIST

• Greeting patients and visitors in a professional, friendly and courteous manner.
• Answering incoming telephone calls promptly and dealing with patient enquiries efficiently.
• Booking, cancelling and amending appointments using EMIS Web.
• Using EMIS Web confidently to access and update patient records accurately.
• Signposting patients to the most appropriate healthcare professional or service in line with practice protocols.
• Handling patient enquiries sensitively and maintaining strict patient confidentiality at all times.
• Processing repeat prescription requests in accordance with practice procedures.
• Managing incoming and outgoing correspondence, emails and electronic messages.
• Updating patient demographics and maintaining accurate records.
• Registering new patients and processing patient deductions in line with practice policies.
• Liaising with GPs, nurses, practice management and other healthcare professionals.
• Supporting the smooth day-to-day running of reception and administrative services.
• Handling challenging situations and patient concerns calmly, professionally and empathetically.
• Providing additional reception cover at short notice when required, including covering staff sickness and unexpected absences.
• Providing cover for colleagues' annual leave, at least once a month if required, subject to the practice's operational needs.

• Greeting patients and visitors in a professional, friendly and courteous manner.
• Answering incoming telephone calls promptly and dealing with patient enquiries efficiently.
• Booking, cancelling and amending appointments using EMIS Web.
• Using EMIS Web confidently to access and update patient records accurately.
• Signposting patients to the most appropriate healthcare professional or service in line with practice protocols.
• Handling patient enquiries sensitively and maintaining strict patient confidentiality at all times.
• Processing repeat prescription requests in accordance with practice procedures.
• Managing incoming and outgoing correspondence, emails and electronic messages.
• Updating patient demographics and maintaining accurate records.
• Registering new patients and processing patient deductions in line with practice policies.
• Liaising with GPs, nurses, practice management and other healthcare professionals.
• Supporting the smooth day-to-day running of reception and administrative services.
• Handling challenging situations and patient concerns calmly, professionally and empathetically.
• Following practice policies and procedures, including safeguarding, infection prevention, health and safety and information governance.
• Providing additional reception cover at short notice when required, including covering staff sickness and unexpected absences.
• Providing cover for colleagues' annual leave, at least once a month if required, subject to the practice's operational needs.
• Undertaking any other reasonable administrative duties appropriate to the role.

• £13.50 per hour.
• Part-time hours of 13 hours per week.
• 28 days' annual leave per year, pro rata, inclusive of bank holidays.
• A six-month probationary period, during which performance, attendance and suitability for the role will be reviewed.
• A friendly and supportive working environment.
• The opportunity to contribute to the delivery of high-quality patient care.
• A varied role within a busy primary care setting.

Essential

• Person Specification
• Essential Requirements
• Previous experience working as a GP Receptionist within a GP surgery or primary care setting.
• Good working knowledge of EMIS Web is essential.
• Confidence using EMIS Web for appointment booking, accessing patient records and carrying out routine reception tasks.
• Excellent telephone manner and face-to-face communication skills.
• Good IT and keyboard skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise tasks and work effectively in a busy environment.
• A professional, approachable and compassionate manner.
• Ability to maintain strict patient confidentiality and handle sensitive information appropriately.
• Reliability, flexibility and the ability to work well as part of a team.
• Willingness and ability to provide additional cover at short notice for staff sickness, unexpected absences and annual leave, including at least once a month if required.
• A commitment to providing excellent patient care and customer service.

Desirable

• Desirable Requirements
• Knowledge of NHS primary care services and appointment procedures.
• Understanding of patient confidentiality, GDPR and safeguarding requirements.
• Experience handling confidential patient information and dealing with sensitive or challenging situations.