GP Receptionist

As a Receptionist, you will be the friendly first point of contact for patients and visitors, helping them access the services they need. You will support the smooth running of the practice by managing appointments, handling enquiries, and assisting with administrative tasks. The role offers variety, patient interaction, and the opportunity to be an essential part of a welcoming, supportive team.

Primary Duties

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Greet and assist patients and visitors, providing guidance and support as needed

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Manage the appointment system, including booking, rescheduling, and follow-ups

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Respond to enquiries in person, by phone, or by email in a professional manner

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Enter and update patient information accurately on the computer system

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Assist patients with payments for private services and issue receipts

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Process new patient registrations and temporary cover documentation

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Support clinical and administrative staff with general tasks as required

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Maintain a tidy, organized, and professional reception area

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Ensure security procedures are followed at the start and end of the day

Additional Duties

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Assist with scanning, filing, and other document management tasks

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Support colleagues during staff absences or periods of high workload

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Follow practice policies on confidentiality, health & safety, and safeguarding

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Contribute to continuous improvement and efficient service delivery within the team

We are a small practice with a list size of around 4500 patients. We have 1 GP and 2 Locum doctors, Healthcare Assistant, Nurse Practitioner,1 Pharmacist, and a stable friendly and efficient administration team.

Qualifications