GP Receptionist

As a Receptionist, you will be the friendly first point of contact for patients and visitors, helping them access the services they need. You will support the smooth running of the practice by managing appointments, handling enquiries, and assisting with administrative tasks. The role offers variety, patient interaction, and the opportunity to be an essential part of a welcoming, supportive team.

Greet and assist patients and visitors, providing guidance and support as needed

Manage the appointment system, including booking, rescheduling, and follow-ups

Respond to enquiries in person, by phone, or by email in a professional manner

Enter and update patient information accurately on the computer system

Assist patients with payments for private services and issue receipts

Process new patient registrations and temporary cover documentation

Support clinical and administrative staff with general tasks as required

Maintain a tidy, organized, and professional reception area

Ensure security procedures are followed at the start and end of the day

Assist with scanning, filing, and other document management tasks

Support colleagues during staff absences or periods of high workload

Follow practice policies on confidentiality, health & safety, and safeguarding

Contribute to continuous improvement and efficient service delivery within the team

We are a small practice with a list size of around 4500 patients. We have 1 GP and 2 Locum doctors, Healthcare Assistant, Nurse Practitioner,1 Pharmacist, and a stable friendly and efficient administration team.

Qualifications

Essential: - Good interpersonal and communication skills; - Good IT skills; - Experience of working in a fast-paced role

Desirable: - NVQ in Business Administration or equivalent; - Experience of working in a GP practice; - Experience in a reception or administrative role