GP Receptionist

Welcome and assist patients and

visitors in person and over the telephone in a professional and friendly

manner.

Manage incoming calls, respond

to general enquiries, and direct calls as appropriate.

Schedule and manage patient

appointments using the practice clinical system - EMIS Web.

Register new patients and

update existing patient information accurately.

Handle incoming and outgoing

post and emails.

Obtain external medical

reports, test results, and other documentation as required.

Scan and file correspondence

and clinical documents.

Maintain a tidy, organised, and

welcoming reception area.

Safeguard patient

confidentiality and comply with GDPR and NHS data protection requirements.

Provide reassurance and support

to patients, maintaining a calm and caring approach.

Carry out general

administrative duties as required by the GP or Practice Manager.

Ensure an effective and efficient reception service is provided to

patients and any other visitors to the Practice.

Deal with all general enquiries, explain procedures and make new

and follow-up appointments.

Using your own judgment and communication skills ensure that

patients with no prior appointment but who need urgent consultation are seen in

a logical and non-disruptive manner.

Explain Practice arrangements and formal requirements to new

patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and

take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits into the home visits book, ensuring

careful recording of all relevant details and where necessary refer to Duty

Doctor.

Action repeat prescription requests and ensure that they are ready

for collection by the patient within 48 hours, in line with Practice protocol.

Take action on clinicians requests for further

information/patient contact information etc. including computerised practice

notes, ensuring completion of all associated paperwork.

Advise patients of relevant charges for private (non-General

Medical Services) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required.

Prepare clinical rooms for surgeries, supply prescription forms

and record numbers in use and ensure adequate supplies of consumables - including bottles, couch rolls, test request forms etc..

St Katharine Docks Practice is a warm,

community-focused single-handed GP surgery located in the heart of the historic

St Katharine Docks, just moments from the Tower of London. We pride ourselves

on providing high-quality, compassionate, and personalised care to our patients

in a supportive and friendly environment.

We are now looking for an enthusiastic and reliable Receptionist to join our

small administrative team to provide cover.

To learn more about our practice, please visit our website: www.stkatharinedocks.nhs.uk

Qualifications

Essential: - Good general education with evidence of ongoing personal or professional development

Experience