GP Receptionist

To support the practice clinical team by signposting patients to

the appropriate healthcare professional or service, working as part of the

practices multidisciplinary team.

The receptonist will also be expected to undertake reception

duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

The

following are the core responsibilities of the Receptionist.There may be, on

occasion, a requirement to carry out other tasks; this will be dependent on

Factors such as workload and staffing levels

Process

and effectively signpost patients to the appropriate healthcare professional

depending on the presenting condition

Answer

incoming phone calls, transferring calls or dealing with the callers requests

appropriately

Process

patient requests for appointments

Process

repeat prescription requests via prescription clerk

Initiate

contact with and respond to requests from patients, team members and external

agencies

Enter

read/SNOMED CT code data on EMIS Web

Photocopy

documentation as required

Data

entry of new and temporary registrations and relevant patient information as

required

Input

data into the patients healthcare records as necessary

Direct

requests for information, e.g., SAR, insurance/solicitors letters and DVLA

forms, to the administrative team

Manage

all queries as necessary in an efficient manner

Maintain

a clean, tidy, effective working area at all times

Monitor

and maintain the reception area and noticeboards

Support

all clinical staff with general tasks as requested

Undertake

all mandatory training and induction programmes

We have a large team of clinical and non-clinical staff including:

GP Team

Nursing Team

Pharmacy Team

Management Team

As well as a large Practice Team we also have an extensive Tame Valley PCN Team.

As an employer we offer the following benefits:

Experience

Qualifications