GP Receptionist

You will be part of a busy, thriving GP practice, where our reception team is central to ensuring a smooth and supportive experience for our patients. The role will involve answering the phones, manning the reception desk, booking appointments, assisting patients with queries and managing general administration tasks that support our day-to-day patient care.

All general duties and

Answer the phones and book appointments,

sometimes during very busy periods, while managing patient expectations.

Staff the reception desk, booking patients in

and dealing with enquiries.

General administrative tasks to support patient

care.

The use of SystmOne to manage patient records.

Utilise and demonstrate sensitive communication

styles, to ensure patients are fully informed and understanding.

Recognise the need for alternative methods of

communication to overcome different levels of understanding, cultural

background and preferred ways of communicating.

Prioritise, organise and manage own workload in

a manner that maintains and promotes quality.

Work as an effective and responsible team member

to support each other and continually improve the service.

Support the equality and diversity of patients,

carers and colleagues by recognising the importance of peoples rights and

interpreting them in a way that is consistent with policy, procedures and

current legislation.

Respecting the privacy, dignity, needs and

beliefs of patients, carers and colleagues by behaving in a manner which is

welcoming, non-judgmental and respects their circumstances, feelings priorities

and rights.

Work with your line manager to undertake

continual personal and professional development, access regular supervision and

take an active part in reviewing and developing the roles and responsibilities

of the post.

Undertake any tasks consistent with the level of

the post and the scope of the role, ensuring that work is delivered in a timely

and effective manner.

Duties may vary from time to time, without

changing the general character of the post or the level of responsibility.

Our total patient population is

approximately 12,500. With the use of effective IT systems, collaborative

working, and a strong focus on education and learning, we deliver safe and

high-quality care for our patients. We are a training practice and offer a

number of specialist services in-house, including dermatology, diabetes,

womens health as well as others. We are a friendly and supportive team, and in-depth

training and supervision will be provided for the successful applicant.

Our Team comprises 4 Partners, a

Practice Manager, experienced GP and nursing teams, and our administration and

reception teams. Regular team meetings take place, as well as provision for

annual mandatory training, are available.

Experience

Desirable: - Experience of working in a GP practice would be advantageous but is not essential; - Experience of SystmOne