GP Receptionist

Having previously worked in a customer facing role, you will have excellent communication skills and attention to detail along with plenty of enthusiasm and a calm temperament. You will be professional and able to interact positively with patients to provide a consistently high level of patient satisfaction. You will have good listening skills and adhere to patient confidentiality whilst remaining courteous and efficient. You will be flexible, sometimes covering other staff in their absence. You will also be proficient with computer skills.

Although it is a busy working environment where you will need to be able to multitask, staff receive a comprehensive training induction with lots of support from the Reception Manager, the friendly reception team, and the wider Management team.

Minimum one year in a customer facing role.

Previous medical reception experience desired but not essential

Main duties include

Answering calls/liaising with patients face to face and local organisations, directing patient to the appropriate clinician appointments, locating results and relevant requested information. Processing emails and patient related correspondence and undertaking tasks that clinicians have requested.

Main duties include

Answering calls, liaising with patients face to face and local organisations, directing patient to the appropriate clinician appointments, locating results and relevant requested information. Processing emails and patient related correspondence and undertaking tasks that clinicians have requested.

To greet patients in a friendly and courteous manner at all times

To answer telephone calls in a polite, professional and efficient manner

To make appointments for the various clinics and clinicians using the practice clinical information system-EMIS

Provide care navigation, ensuring patients are booked in with the right clinician or directed to other services based on their symptoms

Answering patient queries regarding test results, prescriptions, letters, online access, and various practice clinics, policies and initiatives

Work together with your team to provide the best service you can to patients.

Advise patient when completing new patient registration forms, explaining the surgery policies

To listen to patient complaints, making sure that they are addressed and dealt with appropriately

Email correspondence and referrals as requested and record

Respond to patients via telephone, SMS or email as needed.

Ensure all forms are passed to the appropriate destination and completed and checked by yourself when required

Receiving and recording requests for home visits in line with expected standards

Receiving, recording and booking requests for transport

Direct accurate patient information to the appropriate clinician using EMIS

To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays

Chaperone GP if required, following training

Shared responsibility for reception, waiting rooms and consulting rooms upkeep and tidiness including leaflets and posters

To ensure that strict confidentiality protocols are adhered to

Attend and contribute to staff meetings

To comply with Health & Safety Procedures and report any areas of concern to the Practice Business Manager

Opening and closing of premises when required

To undertake any other duties as may be determined from time to time to ensure the efficient running of the Practice.

Promote, encourage and activate patient on-line access

Ensure relevant/appropriate contacts with patients are documented in notes

Ensure email, tasks, Docman and other applications we use are checked daily.

Francis Grove Surgery is an established GP practice in the heart of Wimbledon. The practice is a 4 partner practice, with a list size of 14,700 patients. It is situated in modern premises in the Courtyard Development only minutes walk away from stations, shops, cafes and Wimbledon Shopping Centre.

Francis Grove Surgery has an excellent reputation locally and is a popular practice. Feedback from patients is very good and they tend to stay with the practice. We obtained an overall Good CQC rating at our last inspection.

Why work for us

Qualifications

Desirable: - Good General Secondary Education; - College Education

Experience

Essential: - 1 years previous experience in similar field as a receptionist

Skills

Desirable: - Use of EMIS Web; - Use of Docman