GP Receptionist

We are seeking a polite, professional, friendly, and highly

Work well independently and as part of a team

Stay calm and professional when dealing with patients in all situations

Follow practice policies and procedures accurately

Maintain confidentiality and professionalism at all times

Key Skills & Requirements

Excellent telephone manner and communication skills

Good organisational and time management skills

Good standard of education

Relevant administrative qualifications (desirable)

Previous experience is desirable but not essential we value the

right attitude and commitment to learning.

If youre looking to be part of a supportive and dynamic team in a

well-established healthcare setting, wed love to hear from you!

Answer all calls promptly and care navigate to the correct service in

accordance with practice protocol.

Receive patients consulting with members of Practice team, directing to

appropriate health care professional.

Process appointment requests for appointments from patients by telephone

and in person.

Deal with visit requests

Process repeats prescription requests in accordance with Practice

guidelines.

Promote services to patients.

Deal with and complete queries/enquiries as per the practices

protocols.

Sort post

Replenish stationary.

At the end of the day, check surgeries, replenish stock, and make sure

all areas are clean, tidy, and ready for the next day as per practice

protocols.

Ensure building security is maintained in accordance with CQC

guidelines.

Any other tasks allocated by Senior Administrators/Practice Manager

While seeking treatment, patients entrust us with, or allow us to

gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect

their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the

post-holder may have access to confidential information relating to patients

and their carers, Practice staff and other healthcare workers. They may also

have access to information relating to the Practice as a business organisation.

All such information from any source is to be regarded as strictly

confidential.

Information relating to patients, carers, colleagues, other healthcare

workers or the business of the Practice may only be divulged to authorised

persons in accordance with the Practice policies and procedures relating to

confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and

others health, safety and security as defined in the Practice Health &

Using personal security systems within the workplace according to

Practice guidelines

Identifying the risks involved in work activities and undertaking such

activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas

in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of

Acting in a way that recognizes the importance of peoples rights,

interpreting them in a way that is consistent with Practice procedures and

policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers,

and colleagues.

Behaving in a manner which is welcoming to and of the individual, is

non-judgmental and respects their circumstances, feelings priorities and

rights.

The post-holder will participate in any training programme implemented

by the Practice as part of this employment, such training to include:

Attend and actively participate in all staff training and regular

reception meetings.

Participation in an annual individual performance review, including

taking responsibility for maintaining a record of own personal and/or

professional development.

Taking responsibility for own development, learning and performance and

demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the Practice, and

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either

directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and

team activities and making suggestions on ways to improve and enhance the teams

performance.

Work effectively with individuals in other agencies to meet patients

needs.

Effectively manage own time, workload, and resources

The post-holder should recognize the importance of effective

communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Communicate effectively with Secondary care and other associated health

care agencies

Recognise peoples needs for alternative methods of communication and

respond accordingly.

The post-holder will

Apply Practice policies, standards, and guidance.

Discuss with other members of the team how the policies, standards and

guidelines will affect own work.

Participate in audit where appropriate.

We are a friendly, patient-focused GP Practice dedicated to providing

high-quality healthcare to our local community. Our team is committed to

delivering efficient, compassionate, and accessible services to patients of all

ages and backgrounds.

Our dedicated

multidisciplinary team includes GPs, Nurses, Healthcare Assistants, a

Phlebotomist, Receptionists, Administrators, and Management staff who work

closely together to ensure our patients receive the highest standard of care.

We believe every member of the team plays an important role in the success of

the practice and we value the contribution each individual makes.

We pride

ourselves on creating a welcoming, respectful, and inclusive working

environment where staff feel supported, valued, and empowered to develop.

Teamwork, professionalism, and kindness are at the heart of everything we do.

We encourage open communication, celebrate achievements, and work together to

overcome challenges.

Crofton and Sharlston Medical Practice means becoming part of a

well-established and ambitious organisation that is committed to both patient

care and staff wellbeing. We offer -

A

supportive and friendly team environment

Opportunities for training and professional development

A positive workplace culture where your contribution is recognised. If you are enthusiastic,

reliable, patient-focused, and enjoy working as part of a team, we would love

to hear from you.

Experience

Essential: - Previous experience in a customer service or reception role; - Experience using IT systems and Microsoft Office - Word, Outlook, etc.

Qualifications

Essential: - Good standard of general education e.g. GCSEs A to C or equivalent

Desirable: - Customer Service or Administration qualification

Skills and Abilities