GP Receptionist / Care Navigator

Greeting and welcoming patients and visitors - Making a good 'first impression', dealing with enquiries at the front desk and handing out prescriptions.

Answering and direting phone calls handling enquiries, taking messages,

and transferring calls to the right person.

Managing appointments - booking, rescheduling and confirming appointments.

Handling incoming and outgoing mail - sorting post and generic emails.

Maintaining the reception area - keeping it tidy, stocked with supplies, and professional-looking.

Managing records and data entry - updating contact details, logging visitor information, and maintaining accurate records.

Providing administrative support - helping wih filing, photocopying, scanning or basic correspondence.

Dealing with general enquiries - in person, by phone or via email.

Assisting staff or management - supporting internal communication, registrations, chaperoning and opening and closing of practice premises as and when required.

We are seeking a friendly, professional, and highly organised Medical

Receptionist/Care Navigator to join our busy GP practice. As the first point of

contact for patients, you will provide excellent customer service both

face-to-face and over the telephone, ensuring patients are directed to the most

appropriate healthcare professional or service.

Key responsibilities include managing appointments, handling patient

enquiries, processing registrations, maintaining accurate patient records,

supporting administrative functions, and working closely with clinicians and

practice staff to ensure the smooth running of the surgery. You will also

assess and prioritise requests, including home visit requests, while

maintaining strict patient confidentiality at all times.

The successful candidate will have excellent communication and IT

skills, a professional and compassionate manner, strong organisational

abilities, and the confidence to work independently in a fast-paced

environment. Previous reception, customer service, or healthcare experience is

desirable but not essential, as full training will be provided.

This is an excellent opportunity to contribute to high-quality patient

care within a supportive and dedicated primary care team.

Tasburgh Lodge is part of the larger partnership of James Street Family Practice in Louth and we work as a very strong and committed team that thrives on delivering the very best to our patients, whilst enjoying a fabulous working relationship.

We are a training practice for Registrars, Student Nurses and Medical Students and are also a Research-Ready practice and actively take part in research projects.

This position would be perfect for anyone wanting to work amongst a brilliant team utilising and enhancing their skills in a very welcoming environment.

Qualifications