GP Receptionist Apprentice

Reception and routing of patients on arrival

Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and generally advising patients on non clinical matters

Use computerised appointment system as per training

Sorting and distributing incoming mail

Ensure Doctor/Nurse patient call system is in working order

Record requests for home visits

Ensuring an adequate supply of stationary etc in the consulting rooms and reception area

Receiving samples, logging and ensuring the correct forms accompany them to the laboratory

Receiving and recording telephone messages for the Doctor/Nurse/ Health Visitor

Booking ambulances for patient hospital appointments or admissions

Taking request for repeat prescriptions and preparing them on the computer for collection

Dealing appropriately with outgoing mail

Liaison with hospitals, primary health care team, community services and social services

Ensuring that the reception area is left tidy and ready for use by incoming colleagues together with any information about unresolved or urgent matters

Cover other members of staff during holiday or sick leave

To provide an efficient helpful Reception service to the Practice and ensure that Practice data is collected, stored, maintained and retrieved effectively whilst continually providing patient confidentiality.

Any other work deemed to be necessary by the Doctor/Practice Manager to fulfil the role of Medical Receptionist

The Job description is not intended to be exhaustive but to indicate the main areas of responsibility

We are based on Longview Drive, in the Heart of Huyton and the practice serves approximately 4000 patients. We are a training practice responsible for training GPs, Foundation Doctors and Medical Students and offer patients both Face to Face and Telephone Consultations

Experience

Desirable: - Experience of reception duties.; - Experience of dealing with the public.