GP Receptionist / Administrator

We are seeking a Receptionist to work 23 hours per week over 4 days as part of a reception rota system. Shifts will include 8.00am starts and 6.30pm finishes.

The role focuses on being the first point of contact for patients and ensuring their experience with the practice is smooth, respectful and efficient. You will manage day-to-day interactions at reception and on the telephone, help patients access the most appropriate services, and support the wider clinical and administrative teams by handling information accurately and sensitively.

Working within a busy GP practice environment, you will play an important part in keeping the surgery running effectively, balancing patient needs with administrative responsibilities throughout the day.

Maintain and monitor the practice appointment system

Process personal, telephone and online requests for appointments

Answer incoming telephone calls, transferring calls or dealing with requests appropriately

Signpost patients to the most appropriate service

Initiate contact with and respond to requests from patients, colleagues and external agencies

Once trained, clinically code information onto EMIS

Photocopy, scan and process documentation as required

Register new and temporary patients and update patient demographics where required

Input data into patient healthcare records as necessary

Direct requests for information, including SARs, insurance reports and DVLA forms, to the relevant team

Manage queries efficiently and sensitively

Carry out system searches as requested

Maintain a clean, tidy and effective working area at all times

Monitor and maintain the reception area and patient notice boards

Support clinical and administrative staff with general tasks as requested

Work flexibly as part of the wider reception and administrative team

Barrington Medical Centre is a friendly, forward-thinking GP practice based in Altrincham, Greater Manchester. We are committed to delivering high-quality patient care within a supportive and collaborative working environment.

We are a busy training practice with a strong multidisciplinary team including GPs, nurses, pharmacists, healthcare assistants, reception and administrative staff. We pride ourselves on providing compassionate, patient-centred care while continuing to develop and improve the services we offer to our local community.

We understand the importance of teamwork, flexibility and supporting one another in what can often be a demanding but rewarding environment.

Qualifications

Experience

Skills