GP Reception/Admin
Fencepiece Road Medical Centre
Ilford, IG6 2NBView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
30 October 2026
10 days leftJob description
A medical receptionist is the primary representative of our GP Practice. A medical receptionist will need to be capable of handling stressful situatio...
You will be responsible for the general administrative and
reception duties within the Practice and work with our established processes,
policies and procedures to provide a comprehensive high-quality service and
deal efficiently and courteously with patient enquiries.
Your regular duties in this role will be dealing with
telephone, face to face and electronic enquiries, booking and/or amending
patient appointments and home visits, contacting patients to provide
information from the clinical team and assisting patients to access our
services and those available in the wider community.
You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
Receiving patients, consulting with members of practice team
Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Register new patients, checking all details for accuracy and enter on computer registration link
Taking messages and passing on information
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Processing and distributing paper correspondence received into practice
Process outgoing mail taking to post office and logging in post book
Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
- Keeping the reception area, notice boards, leaflet etc. tidy and presentable
- Cover sickness/annual leave and work reasonable overtime when required.
- Perform any other relevant and reasonable duties that may be requested by the Partners.
- Undertake statutory and mandatory training as required.
- To provide an efficient word processing service for GPs and health professionals as required. This includes the typing of letters, patient referrals, etc. in an accurate and quality manner.
- To make appointments, bookings and admissions as required.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- File patient records and correspondence in patient medical records.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To assist with the gathering of information re QOF, Audits, Enhanced service data when required.
- To provide cover for members of the team during periods of sickness and annual leave.
- Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible.
Scanning duties
- Scan patient-related documents onto their medical record using read codes as agreed by the clinical team
- Add any additional information about the source of the document
- Forward the document to the doctor or nurse who initiated the referral or who is most appropriate to receive the information
- Ensure incoming letters are scanned onto the patient record within a 48/72-hour timescale
- Scan all internal paper documents on to the relevant patients record and then store the documents in line with surgery procedures.
- Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record on EMIS web.
- Monitor effectiveness of the system and report any problems or variations required.
Deal with home visit requests, carefully noting all details
- Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.
- Ensure correspondence, reports, results, etc., are filed in correct record.
- Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.
Processing repeat prescriptions in accordance with practice guidelines
Handing completed repeat prescriptions to patient and checking names and address.
- Clearing and re-stocking of consulting rooms as required
- Consulting rooms prepared in readiness for each consulting session.
- Rooms are checked at the end of each consulting session and left tidy and secure.
Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
Maintain an awareness of the Freedom of Information Act.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
Comply with Practice health & safety policies by following agreed safe working procedures
Actively report health & safety hazards and infection hazards immediately
This is a small friendly practice with over >6000
patients.
We are made up of 1 practice nurse, 1 HCA, 3 Primary GPs, 3
GP locums, an ANP, a Phlebotomist, a
Pharmacist and Physiotherapist. We have 5 reception/administrators.
We also work with outside agencies that provide services to
our patients.
Qualifications
Essential: - GCSE English & Maths A to C; - Minimum of working in similar environment for 1 year
Desirable: - NVQ Level 3 Business admin
Experience
Essential: - Experience of care, admin, reception or a desire to learn and gain qualification
Desirable: - Able to use EMIS web clinical computing system, however full training is available
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
12 October 2026
Last checked
14 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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