GP Practice Site Manager - Bentham Road Health Centre

• Leading, developing and inspiring your team to deliver outstanding patient care
• Managing HR matters on site, including recruitment, induction, appraisals and sickness absence
• Monitoring the site's contract performance and key performance indicators, reporting to the Practice Manager and Lead GP Partner
• Working with the Quality Manager to support QOF, clinical governance, audit and quality improvement
• Managing patient complaints with sensitivity and professionalism
• Managing the site budget and ensuring health, safety and risk responsibilities are met
• Supporting the practice's digital transformation and information governance
• Working collaboratively with the Practice Manager, GP partners and wider management team

• NHS Pension Scheme
• BHSF Health Benefit
• Uniform

Essential

• Ability to travel between Cornerstone sites as required
• Have the right to work in the UK
• Willing to undergo DBS
• willing to complete all mandatory and role-specific training

Essential

• Excellent leadership and people management skills
• Strong organisational and prioritisation skills, with the ability to manage competing demands and meet deadlines
• Excellent written and verbal communication, negotiation and stakeholder engagement skills
• Proficient in Microsoft Office and digital systems
• Ability to analyse data and produce reports to support decision making
• High emotional intelligence: self-aware, empathic, tactful and resilient under pressure
• Ability to work both independently and as part of a multi-disciplinary team

Essential

• Committed to equality, inclusion and a respectful workplace for all
• Ability to maintain strict confidentiality
• Smart appearance and professional manner
• Ability to stay calm under pressure
• Sensitive to and able to work within the Christian ethos and values of the Practice
• A genuine and deep commitment to compassionate, person-centred care for patients

Desirable

• Knowledge of NHS primary care performance and quality frameworks, including QOF and Enhance Services
• Knowledge of APMS contracts and commissioner reporting
• Familiarity with NHS digital transformation priorities
• Knowledge of significant event analysis or quality improvement methodologies
• Knowledge of GP clinical systems such as EMIS/Surgery Connect and PATCHS
• Knowledge of CQC regulations, clinical governance and risk management

Essential

• Minimum 2 years experience in a management or supervisory role with direct line management responsibility
• Experience of managing HR matters, including sickness absence, performance, conduct and grievances
• Experience of managing complaints and driving improvement from feedback
• Experience of contributing to or writing policies, protocols or standards operating procedures

Desirable

• Previous experience working in general practice or primary care
• Experience of managing performance against contract KPIs (e.g. APMS contract)
• Experience of developing and managing budgets and keeping finical records
• Experience of clinical audit programmes or governance processes
• Experience of training staff
• Experience of working with EMIS or similar clinical systems
• Experience of preparing for or supporting external quality assessments

Essential

• Bachelor's degree (level 6 or above) in Business Management, Public Administration, Healthcare or another relevant discipline
• GCSE (grade 4/C or above) including English and Mathematics

Desirable

• Evidence of continuing professional development relevant to management and leadership
• AMSPAR Diploma in Primary Care Management or equivalent
• Chartered Management Institute (CMI) Level 5 or above or equivalent management or leadership qualification
• Coaching, HR or health management