GP Practice Receptionist
The Lakes Medical Practice
Penrith, CA11 8HWView on map(opens Google Maps in a new tab)
Salary
£13.00
Contract
Fixed-Term
Hours
Not specified
Closing date
4 November 2026
16 days leftJob description
GP Practice Receptionist Due to internal promotion we have a vacancy for full time Receptionist. Rota Pattern: Hours will be on a rota and will be Mon...
- Welcome and assist patients in a polite, professional, and patient-focused manner at the reception desk.
- Accurately book and cancel appointments and record essential information on EMIS.
- Access and update computerised patient records while maintaining strict confidentiality and data protection standards.
- Direct patients attending in person to the appropriate professionals or services through signposting.
- Deal with patient enquiries at reception, including results and appointment bookings when required.
- Maintain an organised and professional reception area to ensure a positive patient experience.
- Maintain confidentiality at all times, with particular reference to patient confidentiality and the Data Protection Act.
- Notify the Team Leader of any problems and take appropriate action as directed.
Experience not necessary but would be advantageous, Full training will be given.
- Welcome and assist patients in a polite, professional, and patient-focused manner at the reception desk.
- Accurately book and cancel appointments and record essential information on EMIS.
- Access and update computerised patient records while maintaining strict confidentiality and data protection standards.
- Direct patients attending in person to the appropriate professionals or services through signposting or referral to the care navigator.
- Deal with patient enquiries at reception, including results and appointment bookings when required.
- Maintain an organised and professional reception area to ensure a positive patient experience.
- Maintain confidentiality at all times, with particular reference to patient confidentiality and the Data Protection Act.
- Notify the Team Leader of any problems and take appropriate action as directed.
Processing and distributing incoming (and outgoing) mail. Taking mail to the post office.
Taking messages and passing on information
Provide and receive routine information, to inform work colleagues, patients and clients
Receive sensitive information and ensure this information is relayed correctly
Exchange information with patients, relatives and staff on a variety of departmental matters and procedures
- Understand that barriers to communication may include anxious patients, cultural differences, language or other communication difficulties
- Participate in team meetings and staff training, which may fall outside of normal working hours (Time will be paid for attendance at normal hourly rate)
- Work collaboratively with colleagues both internal and external to the practice.
- Ensure collaborative working within the practice and the locality to share good practice and make best use of skills and knowledge
Help support locality/PCN initiatives at practice level
We are a 3 partner GP practice based in Penrith, serving over 11,500 patients, rated CQC Outstanding and we are also a training practice.
This role is based within our Practice Support Team (PST) consisting of: Care Navigators, Record Administrators, GP Assistant, Clinical Administration/Medical Secretary and a Meds team.
Experience
Essential: - Experienced and competent in the use of Word, Excel, PowerPoint, Outlook Microsoft Office systems
Desirable: - Experience in a GP practice or other healthcare setting
Qualifications
Essential: - Grade 3/4 GCSE English or equivalent
Desirable: - NVQ Level 2 or equivalent in customer care or administration or reliable and proven work experience in a relevant role
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
30 September 2026
Last checked
2 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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