GP Practice Receptionist

• To use EMIS WEB computer system to make

• To handle queries both in person and over

• To ensure, along with other members of

• Ensure waiting area is kept tidy, and

• Take

• To use EMIS WEB computer system to make appointments for patients in accordance with the current surgery appointment policy.
• To work a shit pattern which could be between 8am to 1pm, 1pm to 6.30pm, or full day cover (9am to 6.30pm). This will be discussed in the interview
• To handle queries both in person and over the telephone according to protocol and signpost according to protocol. In circumstances where a query cannot be answered to make appropriate referral.
• To ensure, along with other members of the reception team, that the reception area is always manned, and the telephones are answered promptly.
• Ensure waiting area is kept tidy, and notice board and tabletop leaflet displays are updated regularly.
• Take requests for visits, ensuring all required information is recorded accurately on the patients record and passed to the doctor in a timely manner according to protocol.
• Take messages for the clinicians and ensure these are put on the system as per the current surgery protocol.
• Ensure that all communication, appointments and other messages are logged under receptionists own identification details as is practicable.
• To undertake administrative and other tasks as requested by the Practice Manager and clinicians.
• To support necessary changes for Plashet Harmony Practice to implement identified system changes.
• To undertake mandatory training and comply with all surgery regulations and procedures.
• To attend practice and staff meetings as required.
• To be aware of procedures to evacuate patients in case of emergency.
• To secure the building, setting the exit alarm when last to leave the premises, when applicable.
• To adhere to the infection control and Health & Safety policy.
• Maintain confidentiality and always show respect for patients and colleagues.
• To cover colleagues for holidays and sickness as required
• To help with other administrative work as required by the Practice

Essential

• Qualifications:
• GCSE English and Maths (or equivalent)
• Experience:
• Proven experience in a customer service role
• Experience of working in a busy environment
• Experience of using computer systems
• Skills:
• Excellent communication and interpersonal skills, both verbal and written
• Strong organisational and time management skills
• Ability to prioritise tasks and work under pressure
• Good telephone manner
• Attention to detail and accuracy
• Ability to work as part of a team
• Empathy and compassion for patients

Desirable

• Qualifications:
• Medical terminology or healthcare-related qualifications
• Experience of using medical software systems (e.g., EMIS, SystmOne)
• Experience:
• Experience of working in a GP practice or similar healthcare setting
• Skills:
• Knowledge of medical terminology
• Ability to handle sensitive information with discretion
• Experience of dealing with difficult or challenging situations
• Personal Attributes
• Positive and enthusiastic attitude
• Flexible and adaptable
• Reliable and trustworthy
• Patient and understanding
• Professional and confident