GP Patient Services

-

Handling a high volume of calls, responding promptly and professionally to patient needs

-

Supporting the smooth day-to-day running of the practice with a range of administrative tasks, including filing, scanning, and document management

-

Processing prescription requests accurately and within required timeframes

-

Acting as a first point of contact for patients, confidently assisting with queries and providing a helpful, positive experience

This is a fast-paced role where initiative, organisation, and a proactive approach are key. Were looking for someone who is motivated, responsive, and thrives in a busy environment.

-

Act as the first point of contact for patients, visitors, and external stakeholders, delivering a professional and welcoming service

-

Manage a high volume of patient enquiries via telephone and face-to-face interactions

-

Book, amend, and cancel appointments, ensuring patients are directed to the most appropriate clinician or service

-

Handle same-day, routine, and urgent requests efficiently in a fast-paced environment

-

Process repeat prescription requests in line with practice procedures

-

Maintain accurate and up-to-date patient records using the clinical system

-

Support the smooth running of the practice through general administrative tasks (scanning, filing, document management, and correspondence)

-

Work collaboratively with clinical and non-clinical staff to deliver a high-quality patient experience

-

Maintain confidentiality and comply with GDPR, data protection, and practice policies

-

Contribute to a calm, organised, and responsive reception environment

Working Pattern

-

Role may involve working across both the main site in Poundbury and branch site in Portesham

-

Flexibility required to meet service needs in a busy primary care setting

At Prince of Wales Surgery, we pride ourselves on being a friendly, patient-focused GP practice serving the communities of Dorchester, Portesham, and the surrounding areas. As a GP training practice, we are passionate about learning, collaboration, and supporting every member of our team to reach their full potential.

Our dispensary, clinical, and administrative teams work closely together in a supportive, inclusive environment where everyones contribution is valued. We encourage open communication, teamwork, and continuous improvement ensuring our patients always receive safe, high-quality care.

We believe in a healthy work life balance and offer a welcoming, professional atmosphere where development is encouraged and achievements are celebrated. Team members benefit from ongoing training, opportunities for progression, and the satisfaction of making a real difference in our local community.

Experience

Qualifications

Personal Qualities

Additional Skills and Attributes