GP Out of Hours Night Shift Administrative Support Officer

Clinical and Health Care

1. To answer health professional phone line and add cases to SystmOne e.g. blood results,referrals from other health professionals or AVS calls.

2. To support clinical, non clinical staff and Service Users by contributing to the smooth running ofthe service.

3. Receive specimens from patients and record these on the audit trail to be taken to the lab.

4. Chaperone as and when required.

Communication

5. To act professionally as the first point of contact with service users and staff members using theservice, whilst promoting good public relations.

6. To liaise with other OOH providers to pass over patients outside of the Western Cheshireboundary area, in line with the cross border agreement or transfer of call details andcommunicate with staff in satellite bases to ensure the smooth running of the service.

7. To attend staff meetings.

8. To follow special notes procedures to add alerts to patient records; ensuring flow ofcommunication between the service and other healthcare providers.

9. To be responsible for handling telephone and face to face enquires, concerns or comments,answering telephone calls, taking messages and taking appropriate messages as necessarywhilst mindful of confidentiality.

10. To follow the Business Continuity Plan in the event of a service failure to ensure the continuous running of the service.

See job description for further details.

Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.

All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.

Qualifications

Knowledge and Expertise

Experience

Trust Values