GP Medical Secretary

• Audio typing and processing GP dictations, prioritising urgent and Two Week Wait (2WW) referrals.
• Preparing and sending referrals using SystmOne and the NHS e-Referral Service (eRS).
• Managing and actioning clinical tasks received from GPs, nurses, pharmacists, physiotherapists, enhanced access clinicians and administrative teams.
• Processing referrals generated from clinical letters and correspondence.
• Chasing hospitals and external providers for referral outcomes, appointments or additional information where required.
• Sending supporting documentation such as blood results, patient summaries and clinic letters to hospitals and other healthcare providers.
• Monitoring and processing incoming clinical correspondence and Advice & Guidance responses within eRS.
• Managing and responding to email requests from hospitals, nursing homes, community services and other healthcare organisations.
• Supporting the administrative process following patient deaths, including preparing documentation and referrals for the Medical Examiner.
• Ensuring patient records are updated accurately and confidential information is handled in line with NHS policies.

Essential

• Previous medical secretarial experience, ideally within primary care.
• Experience using SystmOne.
• Experience using the NHS e-Referral Service - eRS.
• Experience with audio typing or dictation.
• Excellent communication skills, both written and verbal.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organisational skills.
• Ability to prioritise urgent work and manage a varied workload.
• Good teamwork skills and ability to work independently when required.

Desirable

• Experience working in an NHS GP Practice or primary care setting.
• Knowledge of 2WW referral pathways and NHS referral processes.