GP Medical Secretary

• Provide comprehensive secretarial and administrative support to GPs and other clinical staff.
• Prepare, type and process medical correspondence, referral letters, clinical reports and other documentation accurately and within agreed timescales.
• Process NHS and private patient referrals to hospitals, consultants and other healthcare providers, ensuring urgent referrals are dealt with promptly and in accordance with practice procedures.
• Monitor referrals and outstanding correspondence, following up where necessary and liaising with hospitals, consultants and other healthcare professionals.
• Manage incoming and outgoing post, emails and telephone enquiries, ensuring correspondence is directed to the appropriate person.
• Communicate professionally and sensitively with patients, responding to queries and providing assistance regarding appointments, referrals and medical correspondence where appropriate.
• Maintain accurate patient records, using the practice clinical system to scan, code and attach correspondence to the correct records.
• Ensure all patient information is handled securely and in accordance with GDPR, the Data Protection Act 2018, NHS information governance requirements and practice policies.
• Assist with preparing medical reports, insurance forms and occupational health documentation.
• Take Minutes when required

• Provide secretarial and administrative support to GPs and other clinical staff.
• Type, prepare and process medical correspondence, referral letters and clinical reports.
• Deal with incoming and outgoing post, emails and other correspondence.
• Maintain accurate filing systems, both electronic and paper based.
• Ensure all documents are processed accurately and within agreed timescales.
• Take minutes when required.

• Process NHS and private patient referrals to hospitals, consultants and other healthcare providers.
• Ensure referrals are sent promptly and contain all relevant information.
• Monitor referral correspondence and follow up outstanding requests where necessary.
• Liaise with hospitals, consultants and other healthcare professionals regarding patient appointments and referrals.
• Handle urgent referrals in accordance with practice procedures.

• Respond to telephone and email enquiries in a professional, polite and helpful manner.
• Deal with patient queries sensitively and direct them to the appropriate member of staff.
• Communicate with patients regarding appointments, referrals and medical correspondence where appropriate.
• Maintain patient confidentiality and demonstrate empathy and understanding at all times.

• Use the practice clinical system to access and update patient information.
• Scan, code and attach correspondence to the correct patient records.
• Ensure patient records are accurate, up to date and appropriately maintained.
• Maintain strict confidentiality when handling sensitive medical information.
• Follow practice policies and procedures relating to data protection and information governance.

• Support the wider administration and reception team when required.
• Liaise with GPs, nurses, receptionists, hospitals and external organisations.
• Assist with the preparation of medical reports and insurance or occupational health forms.
• Manage incoming clinical correspondence and ensure it reaches the appropriate clinician.
• Undertake any other reasonable duties as requested by the Practice Manager.

• Previous administrative or secretarial experience, preferably within a GP practice or healthcare setting.
• Excellent written and verbal communication skills.
• Good typing and computer skills.
• Strong organisational and time-management abilities.
• Ability to work accurately under pressure and meet deadlines.
• Ability to handle confidential and sensitive information.
• Good telephone manner and professional approach.
• Ability to work independently and as part of a team.

• Previous experience using GP clinical systems SystmOne.
• Knowledge of NHS referral processes and healthcare terminology.
• Experience processing hospital referrals and medical correspondence.
• Understanding of GDPR and NHS confidentiality requirements.

• Professional, friendly and approachable.
• Reliable, punctual and trustworthy.
• Organised with excellent attention to detail.
• Flexible and adaptable to changing workloads.
• Calm and confident when dealing with challenging situations.
• Committed to providing excellent patient care and customer service.

Essential

• GCSE English and Maths, or equivalent.
• Good typing, IT and computer skills.
• Excellent written and verbal communication skills.
• Good organisational and time-management skills.
• Ability to prioritise workload and meet deadlines.
• Ability to maintain confidentiality and handle sensitive patient information.
• Good telephone manner and professional approach.
• Ability to work independently and as part of a team.
• Accurate attention to detail when processing medical correspondence and patient records.
• Understanding of GDPR, data protection and patient confidentiality.

Desirable

• Previous experience using GP clinical systems SystmOne.
• Knowledge of NHS referral processes and healthcare terminology.
• Experience processing hospital referrals and medical correspondence.
• Understanding of GDPR and NHS confidentiality requirements.