G.P. Medical Receptionist

Offer general assistance to the practice team and project a high quality, professional, positive and friendly image to patients, doctors, staff, colleagues, health service professionals and other visitors, either in person or on the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:

Processing face to face and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.

The full job summary list can be obtained on request.

Primary key responsibilities

The following are the core responsibilities of the Receptionist. There may be, on

occasion, a requirement to carry out other tasks. This will be dependent upon

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers

request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team

members and external agencies

f. Clinically code data on Emis

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient

information as required

i. Input data into patients healthcare records as necessary

j. Direct requests for information, i.e., SAR, insurance/solicitors letters and

DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the Receptionist may be requested to:

a. Partake in audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Action incoming emails and correspondence as necessary

d. Scan patient related documentation and attach scanned documents to patients healthcare records

e. Complete opening and closing procedures in accordance with the duty rota

f. As required support Lead receptionist in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

g. Order and monitor stationery supplies

h. Support reception staff development, providing guidance and direction,

ensuring staff are up to date with mandatory training

i. Identify and provide team training where required

j. Support the practice manager with all Patient Participation Group related matters

k. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room

Lucie Wedgwood Surgery is an established practice in Burslem, Stoke on Trent, providing General Medical Services (GMS) to our patients. We aim to provide quality medical care to patients in Burslem and surrounding areas, with a dedicated team of health professionals. In an increasingly complex NHS, our emphasis is firmly on patient-centred care.

We are a Keele University Teaching Practice and are part of HIPC Primary Care Network.

Qualifications

Essential: - Person specification Receptionist; - Educated to GCSE level or equivalent: essential

Desirable: - GCSE Mathematics and English (C or above): desirable; - AMSPAR Receptionist Qualification: desirable; - NVQ Level 2 in Health and Social Care: desirable

Experience

Essential: - Experience of working in a GP Practice as a receptionist is Essential.

Desirable: - Experience of dealing with vulnerable patients is desirable.