GP Medical Receptionist (Afternoons)

arrival in an efficient and polite manner.

surgery procedures, making new and follow-up appointments.

distributing it to the appropriate person.

over to incoming colleagues for completion.

provide a high quality front line reception service to our patients and

colleagues.

general assistance to the practice team and project a positive and friendly

image to patients and other visitors, either in person or via the telephone.

and ventilation in waiting areas and switching on computers in reception and

consulting areas.

for checking and securing the premises, setting the security alarm.

arrival in an efficient and polite manner.

surgery procedures, making new and follow-up appointments over the telephone or

with direct patient contact.

and processing these on computer.

to the correct recipient as soon as possible.

documents relating to these be it from paper or electronic records.

Enter patient information accurately on to the computer as required

distributing it to the appropriate members of staff.

required, ensuring strict alphabetical order is adhered to.

etc are scanned promptly and in the correct records.

patients to the practice, including re-organsisation of patient notes when they

are received.

temporary residents.

computer.

including hospitals, ambulance control or other bodies by telephone, fax or

email.

reception areas adequately supplied with stationery and necessary equipment.

clinical and managerial staff.

session, ensuring that any urgent or outstanding messages and tasks are passed

over to incoming colleagues for completion.

sickness and other absences.

processes.

practices Equal Opportunities Policy in their behaviour to the public and

other workers.

appropriate to the post as requested by the Partners or the practice manager.

entrust us with, or allow us to gather, sensitive information in relation to their

health and other matters. They do so in

confidence and have the right to expect that staff will respect their privacy

and act appropriately

this job description, the post-holder may have access to confidential

information relating to patients and their carers, practice staff and other

healthcare workers. They may also have

access to information relating to the practice as a business

organisation. All such information from any source is to be regarded as

strictly confidential

colleagues, other healthcare workers or the business of the practice may only

be divulged to authorised persons in accordance with the practice policies and

procedures relating to confidentiality and the protection of personal and

sensitive data

computer passwords are not shared amongst other team members.

list is not exhaustive and you may be asked to perform other duties considered

necessary to ensure the medical centre runs smoothly, it should be appreciated

that the practice and general practice as a whole are consistently undergoing a

period of change, this will inevitably necessitate changes in particular duties

involved in the job as the work load changes.

You will also need to be flexible to cover for holidays, sickness etc.

serve an inner city, ethnically diverse population of around 14,000 patients

split across two sites. The team are committed to delivering high quality patient

care in a challenging environment as well as supporting and nurturing the

skills and development of our staff.

We are an innovative and forward thinking practice who are

working in a Network of eight practices playing an active part in the delivery of primary

care at scale.

Experience

Qualifications

Essential: - 5 GCSE at grade C(4) or above including Maths & English