GP Assistant
Thornton & Valley Park Surgery
Croydon, CR0 3EWView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
8 November 2026
19 days leftJob description
The GP Assistant (GPA) will support GPs, Clinical Pharmacists and the wider clinical team, by providing high-quality administrative support, to improv...
- Work as part of the medicines team, supporting and liaising closely with the Clinical Pharmacists to ensure safe and efficient prescribing workflows.
- Assist with medicines-related administrative tasks such as medication queries, prescription synchronisation, repeat prescription processing, and monitoring requirements.
- Collate information for medication reviews and support medicines optimisation initiatives.
- Communicate with patients regarding medication changes, prescription availability, and follow-up actions.
- Manage incoming clinical correspondence as directed by GPs or pharmacists, including coding, summarising, and task allocation.
- Support the practice with recall programmes, data quality, and ensuring accurate clinical recording.
- Assist with the organisation of patient appointments, investigations, and follow-ups.
- Liaise with hospitals, community services, and other external providers to support smooth care coordination.
- Provide patients with clear information regarding their care pathways, results handling, and medication processes.#
- Support health promotion initiatives and signpost patients to appropriate services within the practice and local community.
Provide chaperone support where required
Support the management of long-term condition recall processes
- Work as part of the medicines team, supporting and liaising closely with the Clinical Pharmacists to ensure safe and efficient prescribing workflows.
- Assist with medicines-related administrative tasks such as medication queries, prescription synchronisation, repeat prescription processing, and monitoring requirements.
- Collate information for medication reviews and support medicines optimisation initiatives.
- Communicate with patients regarding medication changes, prescription availability, and follow-up actions.
- Manage incoming clinical correspondence as directed by GPs or pharmacists, including coding, summarising, and task allocation.
- Support the practice with recall programmes, data quality, and ensuring accurate clinical recording.
- Assist with the organisation of patient appointments, investigations, and follow-ups.
- Liaise with hospitals, community services, and other external providers to support smooth care coordination.
- Provide patients with clear information regarding their care pathways, results handling, and medication processes.
- Support health promotion initiatives and signpost patients to appropriate services within the practice and local community.
Provide chaperone support where required.
Support the management of long-term condition recall processes.
This list is not exhaustive, and all team members should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation.
Your individual job plan will be agreed with your line manager. This will be subject to change in accordance with the needs of the organisation.
Internal
Members of the Senior Management team
Other GP practices and practice groups
Other external organisations
Confidentiality / Data Protection / Freedom of Information
Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person, those staff will be liable to disciplinary action up to and including dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information. Following the Freedom of Information Act (FOI) 2005, post holders must apply the organisations FOI procedure if they receive a written request for information.
All staff must comply with information governance requirements. These includes statutory responsibilities (such as compliance with the Data Protection Act), following national guidance (such as the NHS Confidentiality Code of Practice) and compliance with local policies and procedures (such as the Trust's Confidentiality policy). Staff are responsible for any personal information (belonging to staff or patients) that they access and must ensure it is stored, processed and forwarded in a secure and appropriate manner
Equal Opportunities
Post holders must at all times fulfil their responsibilities with regard to The Bourne Partnerships Equal Opportunities Policy and equality laws.
All post holders have a responsibility, under the Health and Safety at Work Act (1974) and subsequently published regulations, to ensure that The Bourne Partnerships health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees.
All post holders have a personal obligation to act to reduce healthcare-associated infections (HCAIs). They must attend mandatory training in Infection Control and be compliant with all measures required to reduce HCAIs. All post holders must comply with the Partnerships Infection Control Policies, including those that apply to their duties, such as Hand Decontamination Policy and Personal Protective Equipment Policy. Risk Management All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with The Bourne Partnerships use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses in order to improve services. Post holders must also attend training identified by their manager or stated to be mandatory.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern and multiple sites so that we can offer services in the evenings or at weekends.
Safeguarding children and vulnerable adults
Post holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.
It is the responsibility of all staff to minimise the environmental impact by recycling wherever possible, switching off lights, computers monitors and equipment when not in use, minimising water usage and reporting faults promptly.
Smoking Policy
The Bourne Partnership is committed to providing a healthy and safe environment for staff, patients and visitors. Staff are therefore not permitted to smoke on organisational property.
Bourne Health is the largest primary care provider in South
West London, serving diverse communities across multiple GP surgeries. We are
committed to delivering high-quality, patient-centred care, underpinned by
innovation, community engagement, and operational excellence.
Qualifications
Essential: - IT proficiency, including EMIS/SystmOne or willingness to learn.
Desirable: - NVQ Level 2/3 in Health & Social Care or equivalent certification. Phlebotomy training or willingness to complete training.
Skills
Essential
- Excellent organisational skills and attention to detail. Strong written and verbal communication skills. Ability to work independently and manage workload under supervision. Ability to work effectively as part of a multiprofessional team, including GPs, nurses, and clinical pharmacists.
Desirable: - Understanding of medicines management or prescribing workflows
Personal Qualities
Essential
- Polite and confident Flexible and co-operative Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Ability to work under pressure
Experience
Desirable
- Experience working in a primary care, healthcare, or other patient-facing environment. Previous experience as a GP Assistant, HCA, Practice Administrator, or similar role.
Other Requirements
Essential: - Disclosure Barring Service (DBS) check, maintain confidentiality at all times
Desirable: - Flexibility to work outside of core office hours
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
7 October 2026
Last checked
8 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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