GP Administrator
Consett Medical Centre
Consett, DH8 5YAView on map(opens Google Maps in a new tab)
Salary
£13.67
Contract
Permanent
Hours
Not specified
Closing date
6 November 2026
16 days leftJob description
The role of our GP Administration Team primarily is to answer the telephones, receive, assist, and direct patients in accessing the appropriate servic...
The GP Administration Team are the first point of contact for our patients and third parties therefore it is imperative that the team project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Answering of telephones
- Receiving patients in reception area
- Making appointments with and directing patients to, the most appropriate healthcare professional
- Filing and retrieval of medical records (electronic and manual)
- Receiving in-coming telephone calls, including emergency requests demanding decision
- Message handling
- Processing of repeat prescription requests and maintenance of clerical aspects of repeat prescribing service
- Record statistical information for audit
- Operation of clinical computer system
- Scan/file documentation into electronic medical records
- Liaising with doctors, hospital trusts ambulance personnel and community healthcare professionals where necessary
- Summarising patient records
- Support the clinical and management team with administrative tasks
- Updating of patient records electronically as necessary with updates are received
- Keep patients up to date with record updates
Data entry of new and temporary registrations and relevant patient information as required
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support administrative staff, providing cover during staff absences
Complete opening and closing procedures in accordance with the duty rota
The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
The post-holder will strive to maintain quality within the practice, and will:
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients' needs
- Effectively manage own time, workload and resources.
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly.
The post-holder will
- Apply practice policies, standards, and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate.
Consett Medical Centre is a large NHS general practice located in Consett, County Durham, providing comprehensive primary healthcare services to approximately 16,800 registered patients. The practice delivers care under a General Medical Services (GMS) contract with NHS England and is committed to providing safe, effective, and patient-centred care to the local community.
The practice operates a multidisciplinary team comprising GPs, Advanced Nurse Practitioners, Practice Nurses, Healthcare Assistants, Clinical Pharmacists, First Contact Practitioners, Mental Health Practitioners, Care Coordinators, administrative staff, and practice management.
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable: - SystemOne user skills
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Experience
Essential: - Experience of working with the general public
Desirable: - Experience of administrative duties; - Experience of working in a healthcare setting
Qualifications
Essential: - Educated to GCSE level or equivalent
Desirable: - GCSE Mathematics and English (C or above); - AMSPAR Receptionist Qualification; - NVQ Level 2 in Health and Social Care
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 October 2026
Last checked
21 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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