General Practice Receptionist

Process appointment requests for patients by telephone and in person.

Deal with visits requests

Customer Service i.e. meet and greet and attending to phone enquiries

Registering new patients

Processing Repeat Prescriptions in accordance to Practice Protocols

General administrative duties

Processing and distributing incoming (and outgoing) mail

Covering colleagues in event of sickness and shortage

Please contact us for more details if required.

To be the first point of contact for patients and

families and service users in a clinical environment.

To provide an efficient and effective patient

reception/administration function within the primary care setting.

As part of the reception team supporting a busy

practice you will be the first point of call, either over the telephone or face

to face on reception, for patients/service users; families and visitors to the

practice, using appropriate communication skills to support access to the

practice and the booking of appointments.

Operating the administrative functions of the services’ telephone

booking system.

Front of house, welcome role, meeting and greeting patients coming into the

practice.

Work as a member of the reception team providing

all aspects of reception duties including taking & recording messages,

booking of appointments for patients and answering telephone enquiries.

Process new patient registrations and temporary

registrations.

Respond appropriately to verbal complaints and

refer any unresolved issues to support/operational management when necessary.

Use appropriate methods to communicate effectively

within a team i.e. email, attending meetings.

Carry out a variety of clerical duties as and when

required i.e. scanning, filing and photocopying.

Open post received on site(s) and deal with it

appropriately, scanning into SystmOne where required. To record episodes from

incoming items of post and log correctly.

Provide administrative support for data quality.

To assist with the daily production of

prescriptions, nomads & repeat dispensing.

To assist the office manager and other practice

staff with the induction of any new or temporary receptionist staff.

Act upon Doctors requests to follow up patients

i.e. liaise with other agencies, secondary care, patients, families and carers

on the practice’s behalf (Tasks).

Deal with incoming telephone calls and act upon

each appropriately i.e. offer and book an appropriate appointment, refer for

further clinical advice.

Take and record messages for clinical staff e.g.

home visits and further medical advice.

Shared responsibility for reception, waiting room

and consultation rooms’ upkeep and tidiness including leaflets and posters.

Reporting of faults, equipment breakdown or

failure, building maintenance to the office manager.

Process and acknowledge receipt of monies from

patients, as required.

Be aware of Health & Safety policies and

procedures and report any occurrences of incidents to management, using the

incident reporting procedure.

Opening and securing of premises as required.

Other

To be responsible for continuing personal

development

To have an annual appraisal with line manager.

Service Development

Assist in development of practice policies and

procedures.

entrust us with, or allow us to gather, sensitive information in relation

to their health and other matters.

They do so in confidence and have the right to expect that staff

will respect their privacy and act appropriately

this job description, the post-holder may have access to confidential

information relating to patients and their carers, practice staff and

other healthcare workers. They may

also have access to information relating to the practice as a business

organisation. All such information from any source is to be regarded

as strictly confidential

relating to patients, carers, colleagues, other healthcare workers or the

business of the practice may only be divulged to authorised persons in

accordance with the practice policies and procedures relating to

confidentiality and the protection of personal and sensitive data

Middleton Lodge Practice based in New Ollerton serves 13,000 patients.

New Ollerton is in a semi-rural location on the edge of Sherwood Forest, North Nottinghamshire. (Sherwood Center Parcs lies just outside the practice area.)

Good road links offer excellent accessibility to Nottingham, Sheffield, Lincoln and the Peak District.

Qualifications

Essential: - GCSE or equivalent English and Maths at grade C or above.

Desirable: - Receptionist or Medical Terminology Qualifications

Experience

Desirable: - Previous experience of working within the NHS; - Previous experience of working in a GP practice

Knowledge and skills

Desirable: - Clinical System Use (SystmOne)