General Practice Care Coordinator

• Act as a central point of contact for patients needing additional support.
• Coordinate appointments, investigations, and follow-up actions.
• Help patients understand and access a wide range of services.
• Support patients to attend and engage with their healthcare appointments.

• Identify patients who require reviews, such as frailty, chronic disease, and cancer care reviews

• Manage recall systems for long-term condition clinics.
• Be proactive in ensuring QoF targets are met.

• Build trusting and supportive relationships with patients, carers, and families.
• Liaise with community teams, hospitals, social care, and voluntary organisations.

• Perform venepuncture safely and in line with practice protocols.
• Correctly label, record, and handle specimens.
• Ensure patient comfort, identification, and informed consent.
• Recognise and escalate concerns or adverse reactions.

• Support the management of the practices Single Point of Contact (SPOC) system for chronic disease management and care home coordination.
• Provide administrative support to clinicians and the Practice Manager, including delegating and following up tasks where appropriate.
• Undertake other reasonable duties aligned to the role.

• Act as a central point of contact for patients needing additional support.
• Coordinate appointments, investigations, and follow-up actions.
• Help patients understand and access a wide range of services.
• Support patients to attend and engage with their healthcare appointments.

• Identify patients who require reviews, such as frailty, chronic disease, and cancer care reviews.
• Work collaboratively with GPs, nurses, pharmacists, social prescribers, and wider PCN colleagues.

• Manage recall systems for long-term condition clinics.
• Maintain accurate records on clinical systems (EMIS).
• Prepare information for MDT meetings and follow up actions.
• Support quality improvement and patient experience projects.
• Be proactive in ensuring QoF targets are met.

• Build trusting and supportive relationships with patients, carers, and families.
• Liaise with community teams, hospitals, social care, and voluntary organisations.
• Encourage patient self-management and empowerment.

• Perform venepuncture safely and in line with practice protocols.
• Correctly label, record, and handle specimens.
• Ensure patient comfort, identification, and informed consent.
• Recognise and escalate concerns or adverse reactions.

• Support the management of the practices Single Point of Contact (SPOC) system for chronic disease management and care home coordination.
• Provide administrative support to clinicians and the Practice Manager, including delegating and following up tasks where appropriate.
• Participate in mandatory training, induction, appraisal, and service development activities.
• Maintain a clean and effective working environment.
• Undertake other reasonable duties aligned to the role.

• Strong organisational and administrative skills.
• Excellent communication and interpersonal abilities.
• Ability to work with vulnerable or complex patients.
• Confident IT user (including EMIS).
• Able to work independently and as part of a team.
• Trained in venepuncture.

• Experience in health, social care, or community support roles.
• Understanding of personalised care approaches.
• Knowledge of local NHS and social care pathways.

• Empathetic, patient-centred approach.
• Strong problem-solving skills and attention to detail.
• Ability to manage competing priorities.
• Respectful of confidentiality and professional boundaries.

• Company pension
• On-site parking

• Company pension
• On-site parking

Essential

• Essential
• Strong organisational and administrative skills.
• Excellent communication and interpersonal abilities.
• Ability to work with vulnerable or complex patients.
• Confident IT user (including EMIS).
• Able to work independently and as part of a team.
• Trained in venepuncture.

Desirable

• Desirable
• Experience in health, social care, or community support roles.
• Understanding of personalised care approaches.
• Knowledge of local NHS and social care pathways.