General Practice Assistant (GPA)

Key Responsibilities- Managing and analysing clinical and non-clinical data to support QOF, Enhanced Services and NHS contractual requirements.

o To undertake monthly and quarterly searches relating to Enhanced Services, Contractual services and QOF, producing spreadsheets using Microsoft Excel to record the activity and submission to the Practice Manager. Also send activity data to the Integrated Commissioning Board, NHS Devon, RD&E and Local Authority.

o To review data entry and ensure templates and protocols are updated as required to meet contractual requirements

o To ensure medical records are updated with appropriate READ/SNOWMED codes from hospital letters, reports and other sources of information

o To maintain external communications scheduling and links such as clinical EDI for laboratory reports, out of hours reports, patient registration and GP2GP.

o To set up systems for validation of patient information, performing regular checks and quality audits.

o Maintain safeguarding registers

o Process all patient requests for the NHS App to link to their online electronic health record and support patients with the installation and set-up of the app

o Process all prospective full record and detailed coded record patient access requests as per practice protocols, including the checking of redacted subject access requests.

o To ensure medical records are held securely within the practice, and data is held in line with the NHS Code of Practice for Records Management, the RCGP Good Practice Guidelines for electronic records, UK GDPR Regulation, Caldicott Principles and Freedom of Information Act

o To ensure that any suspected breach of IT security is reported to the Practice Manager and investigated as required.

o To agree action and/or change of policy/procedures as a result of findings with the Practice Manager and Information Governance lead GP

o To ensure the Data Protection Toolkit is submitted annually, and all associated actions are completed in a timely manner

o To review the practice Information Governance Policy and procedures on at least an annual basis, updating and communicating to all staff.

o To oversee the security and validation processes for the IT system ensuring system access controls are in place for all new and existing staff

o Provide training, advice and support for current and new practice staff in the use of IT software

o Ensure procedures for entering data into patients medical records produce accurately summarized records and that all patient records are correctly updated when needed

o Resolve simple printer, PC and software problems, troubleshooting staff IT problems and identify solutions. This involves baseline training on several IT software platforms in use by the practice, including SystmOne, AccuRx, Seca ECG software, ICE, NHS mail. Where appropriate raise support tickets to Delt helpdesk.

o Maintain Asset Register for the practice, take the lead with contractors when medical equipment needs repair. Support the annual medical equipment calibration visit

o To be proactive in the development of new IT initiatives which would support efficiencies in the practice, streamlining complicated administrative tasks by implementing new systems.

o Act as the key liaison/coordinator for IT developments within the practice e.g. assessing the impact of and planning deployment of key system upgrades. This may involve working outside of normal surgery hours for which overtime payment will be given.

o Adhere to the Practices protocols on data security.

o Act as buddy for maintenance of the practice website, Facebook business page and the slideshow on the TV in the waiting room

o Summarisation of patient notes and processing of GP2GP. Reviewing medical records and supporting the production of an accurate summary of the patients medical history.

Administration of LTC recall system

Bramblehaies Surgery is a training

practice in the heart of Devon yet conveniently situated 3 minutes off Junction

28 of the M5. We deliver a high standard of patient-centered care to our

growing patient list, currently 7,500, in Cullompton and surrounding villages

from a partner-owned modern, purpose-built building.

Our caring and cohesive practice

team currently comprises of four GP Partners and three salaried GPs, a skilled

and dedicated nursing team and an experienced management and admin team.

We are a member practice of

Culm Valley Primary Care Network and are well supported with a wide range of

Practice-based ARRS staff including a clinical pharmacist, advanced nurse

practitioner, pharmacy technician, general practice assistant, care coordinators,

first contact physiotherapist and a mental health worker. We also have social

prescribers for young people and a care home team.

Qualifications

Knowledge and skills

Qualities and attributes

Experience