Fundraising Database Administrator
St Nicholas Hospice Care
Bury St Edmunds, IP33 2QY
Salary
£26,320
Contract
Permanent
Hours
Not specified
Closing date
2 September 2026
2 days left
Job description
As our Fundraising Database Administrator, you'll be at the heart of our income generation team, accurately processing donations, maintaining our CRM ...
What you'll be doing
- Processing and reconciling donations from multiple income streams
- Importing and managing data within our CRM system
- Administering Gift Aid and ensuring compliance
- Producing personalised supporter communications and thank-you letters
- Delivering excellent supporter care and responding to enquiries
- Supporting volunteers and contributing to wider fundraising administration
- Experience working with a CRM system and managing data
- Strong administrative and data processing skills
- High attention to detail and accuracy
- Confident using Microsoft 365, particularly Excel
- Excellent communication and customer service skills
- Experience in a charity or fundraising environment is desirable but not essential
Income and Processing
Process and post all income to the CRM database (Donorflex), ensuring accuracy, correct coding,
and adherence to agreed procedures
Manage all aspects of donation processing including card payments, telephone donations and
thirdparty income streams
Administer and maintain Gift Aid declarations, ensuring compliance with HMRC requirements and
accurate record keeping
Support reconciliation processes and work closely with Finance to ensure timely and accurate
reporting for month-end and year-end
Download, import and process data from third-party platforms (e.g. online giving platforms), using
excel ensuring accuracy and completeness
CRM and Data Management
Maintain accurate, up-to-date and compliant supporter records, including financial data, personal
details and communication preferences
Ensure all data is handled securely in line with GDPR and data protection requirements
Support the ongoing development and effective use of the CRM system
Select and manage data segmentation for mailing and other fundraising activities
Liaise with Local Hospice Lottery over and supporter detail amends needed
Supporter Care and Communications
Deliver excellent supporter care through timely, professional and empathetic communication across
phone, email and written channels
Act as a key point of contact for supporter enquiries, resolving queries efficiently and courteously
Produce personalised and accurate thank you letters and communications that demonstrate the
impact of donations along with generating templated automated letters
Contribute to continuous improvement of the supporter experience and communication approach
St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help
Are you detail-driven, digitally confident, and passionate about delivering excellent supporter care? Join St Nicholas Hospice Care and play a vital role in helping us raise the funds needed to support people facing dying, death and grief across West Suffolk and Thetford
Working for us
As an employee you will receive the following benefits:
Health Cash Plan & Wellbeing programme
25 days annual leave increasing to 29 with service (pro rata for part time employees)
Enhanced Occupational sick pay scheme
Access to a group pension plan or continuation of NHS Pension (subject to criteria)
Life assurance
Access to Blue Light Card scheme
Social events (such as photography group, quiz nights, picnics and more)
Qualifications
Essential
- English GCSE Grade 4 (C) or above (or equivalent)
- Maths GCSE Grade 4 (C) or above (or equivalent)
Experience
Essential
- Strong everyday Microsoft 365 skills, with solid practical experience using Excel, Word and Outlook
- Experience using a CRM system
- Experience managing data within a CRM system, including routine data imports and day-to-day database maintenance
- Experience in administration, including data and/or financial processing
Desirable
- Experience within a charity or fundraising environment
- Experience dealing with supporter or customer enquiries
Skills and Abilities
Essential
- Strong written and verbal communication
- Strong attention to detail and accuracy
- Excellent communication and customer service skills
- Ability to manage workload and prioritise effectively
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 August 2026
Last checked
25 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related