Floating Admin Support FTC

• Provide ward reception cover across inpatient services.
• Respond to general enquiries, direct visitors to the appropriate areas and liaise with ward staff as needed.
• Support the day-to-day running of ward receptions, including handling telephone calls, messages and general administrative tasks.
• Complete scanning, uploading and filing of documents
• Ensure patient and staff records are accurate and up to date.
• Complete general day-to-day administrative tasks to support ward teams and the wider service.
• Work flexibly across different wards and teams, adapting to changing service needs and priorities.

• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

Essential

• Ability to manage and prioritise own workload and use own initiative
• Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Ability to deal professionally with enquiries from staff, service users and stakeholders
• Ability to problem solve
• Understand confidentiality and apply the principles in every day working practice
• Ability to pay attention to detail where there are predictable interruptions to the work pattern

Essential

• Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
• Experience of working in a busy office / customer care environment