Facilities Support Manager

The post holder leads departmental business management functions, including system oversight, contract governance, KPI reporting and facilities-related project management. They are responsible for coordinating central workforce governance processes, including mandatory training, role-specific competencies and PDR compliance across all Facilities service areas.

The FSM also provides first-line HR support to Facilities managers, offering advice, coaching and assistance with low-level employee relations matters, documentation and investigations, working closely with the People & OD team to ensure consistent and effective people management.

They support continuous improvement, service resilience and statutory compliance linked to NHS estates, safety and operational standards, and work with managers to ensure the robust management of service contracts, policies, performance reporting and internal processes across the Trust.

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

Identity Checks

Professional registration and qualification checks

Employment history and reference checks

Satisfactory Disclosure and Barring Service check

Right to work in the UK

For further information please visit

https: //www.nhsemployers.org/topics-networks/employment-standards-and-regulation

We reserve the right to close this advert early.

We may be able to offer flexible working. Please discuss at interview.

Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:

As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.

We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.

Qualifications

Essential: - Educated to Degree level or equivalent relevant experience.; - Project management qualification (e.g., Prince2) or willingness to obtain.

Desirable: - CIPD Level 3 or equivalent HR-related qualification.; - Membership of a relevant professional body (e.g., IWFM, APM).

Experience

Desirable: - Experience working in the NHS or wider public sector.; - Experience conducting or contributing to audits, investigations or root cause analysis.

Skills

Desirable: - Advanced Excel, data visualisation or reporting skills.; - Broader understanding of NHS Estates & Facilities compliance frameworks (HTM/HBN).