Experienced GP Receptionist-Admin

Answering telephone

calls and dealing with face to face enquiries.

Politely greeting

patients and visitors to the surgery.

appointments for patients.

Checking patients

in.

Dealing with all

requests in an efficient and courteous manner.

Screening enquiries

for the doctors and medical staff.

Scanning documents into patients record

Explaining the

practice procedures to new patients.

collecting information and personal details about patients, maintaining patients' confidentiality.

Updating clinical

system with appointments and personal details.

Receiving urine and

blood samples and sending them off to hospital laboratories.

prescriptions for patients.

Maintaining a clean

reception and waiting area to show a professional image.

Opening post and

forwarding it onto the relevant parties.

Opening and locking

up the surgery.

Covering colleagues

during times of annual leave.

Ensure building

security have thorough knowledge of doors/windows/alarm.

Keeping the

reception area and waiting area, notice boards and leaflet dispensers tidy and

free from obstructions and clutter

To have a thorough

knowledge of all our Practice Policies and Procedures

To work in

accordance with our Practice protocols

To maintain a

computerised medical database

To receive

deliveries into the practice and process the relevant accompanying paperwork

To adhere to the

practice protocol for incoming and outgoing petty cash

Any other tasks allocated

by managers

Primary Key responsibilities

The following are the core responsibilities

of the Care Navigator. There may be, on occasion, a requirement to carry out

other tasks. This will be dependent upon factors such as workload and staffing

Process and effectively signpost

patients to the appropriate healthcare professional, depending on the

presenting condition

Answer incoming phone calls,

transferring calls or dealing with the callers request appropriately

Maintain and Monitor all online

requests/Econsults are action in a timely manner

Initiating contact with and responding

to, requests from patients, team members and external agencies

Clinically code data on Emis Web System

accurately

Good understanding of total triage - (Training will be offered).

Input data into patients healthcare

records as necessary

Direct requests for information, i.e.,

SAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an

efficient manner

Maintain a clean, tidy, effective

working area at all times

Monitor and maintain the reception area

and notice boards

Support Care Navigators/Administrators,

providing cover during staff absences

Scan patient related documentation and

attach scanned documents to patients healthcare records and code accurately.

Complete opening and closing procedures

in accordance with the duty rota

Produce, maintain and participate in the

Undertake all mandatory training and

induction programmes, and ensuring all mandatory training is maintained and up

to date

Support the with the Patient

Participation Group related matters

Support the health promotion lead and

display promotional material on the allocated noticed boards and in the waiting

room

Attend a formal appraisal with their

manager at least every 12 months. Once a performance/training objective has

been set, progress will be reviewed on a regular basis so that new objectives

can be agreed

Contribute to public health campaigns

(e.g., flu clinics) through advice or direct care

Train and support new reception staff in

reception duties and tasks.

Oversea reception staff annual leave

ensuring that there is no clash and cut off dates are maintained.

Restock all the clinical rooms and the

necessary places.

Any other duties as may be required by the

Partners and the Practice manager.

St James Practice is looking for an experienced and well rounded Care Navigator to join our

friendly and innovative GP Practice. We are in located in Beckenham and delivering

care to over 7,000 patients, achieving high QOF performance and maintaining a

Good CQC-rated service.

We are seeking an enthusiastic, reliable, motivated and

caring Receptionist who enjoys helping patients in a general practice setting.

We offer NHS Pension and standard annual leave.

This role is for 20hrs per week for 4 shifts on Tuesdays, Wednesdays, Thursdays and Fridays. There are

opportunities for growth and progression.

Candidate must be available to cover annual leaves and absences.

We are looking for a good team player. Good time keeping will be helpful in this role as staff do shifts and appreciate being relieved on time. This role will suit a candidate that is looking for a few hours job. Candidates living locally will enjoy the short distance journey this will present.

Post will be available as soon as possible.

Qualifications

Essential: - Experience of working in GP Practice; - Experience of using EMIS Web

Desirable: - Experience of using EMIS Web; - Experience of working in a GP practice