EPRR Co-ordinator

The EPRR Coordinator will oversee the management of the Single Point of Contact (SPoC) function during routine operations, with the expectation of continuing to provide support during periods of escalation. The role involves handling all incoming communications through the SPoC inbox, primarily from NHSE, Public Health England, and the local ICB, to share new or updated guidance for the Trust's consideration and action. The postholder will make informed decisions on behalf of the Trust, ensuring that information is appropriately disseminated. They will also maintain a database to log incoming communications, track dissemination, monitor responses to ensure deadlines are met, and organise evidence for proper record-keeping.

Work in close partnership with all other Directorate senior leaders, corporate colleagues, executives, and directors to ensure the delivery of key priorities

Co-ordinates key meetings including agenda planning, minutes, and action tracking during incident response

Communicates and provides information to a range of internal and external stakeholders

Presents information about projects, initiatives, and services to a range of stakeholders

Ensure any contentious issues are handled robustly but with tact, empathy and understanding

Handle significant quantities of confidential and sensitive information on behalf of the EPRR office, always ensuring the appropriate degree of confidentially and discretion is adopted at all times

Undertake reporting and analysis of information to support delivery, including running and collating reports to the board and senior management as required.

Use initiative to a significant level and demonstrate attention to detail in all aspects of work, managing competing demands and priorities

Serve as the first point of escalation for queries or problems, providing guidance and intervention when needed to resolve

Lead Loggist for incidents

Lead for all on call functions

o Lead for SPoC, dealing with incoming correspondence appropriately and in a timely manner

Ensure appropriate and timely responses to all relevant correspondence

Organise and plan meetings and events as directed, including sending invitations, booking venues, making travel arrangements, arranging speakers, and providing relevant papers and material. Provide high quality support to ensure they are managed and delivered effectively

Support the management of activities, gathering information, updating documentation, and undertaking enquiries as necessary for the activities lead

Understand, highlight, and document activities risks, issues, and actions, ensuring early identification and proactive mitigation where possible, and ensuring concerns are escalated promptly

Responsible for the monitoring of mandatory training, compliance and supervision, escalation of non-compliance

Ad-hoc projects as directed by the EPRR Lead(s)

Responsible for attending all statutory and mandatory training programmes when necessary

Project support to the EPRR Lead(s)

Constantly review and manage EPRR processes to facilitate the smooth running of the EPRR office to ensure timely delivery against deadlines

Develop and maintain effective electronic and paper filing systems, to ensure information is kept securely and is accessible to other members of the team as appropriate

Reviews systems, policies and contribute to improved systems within the team.

Please note this is not an exhaustive list of duties and responsibilities of the post. The post holder may be required to undertake other duties as may reasonably be required commensurate with the grade and/or hours of work at the post holders initial place of work or at any other of the Trusts establishments.

NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.

NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our 'outstanding' rating by encouraging opportunity, innovation, development and growth across our workforce.

At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.

We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.

Experience

Essential: - EPRR experience

Desirable: - NHS experience

Proven track record in EPPR

Essential: - Evidence of achievements in EPRR; - 3 years experience

Desirable: - Public sector experience; - Multisite exposure to EPRR situations

Presentation

Essential: - Presentation skills

Desirable: - Multisite working