Enhanced Support Officer

Reporting into the Deputy Director of Hotel Services, your responsibilities will include:

Maintain a visible security presence through regular patrols

Respond to incidents of violence or aggression, including safe restraint and removal if necessary

Support staff and patients with physical and mental health needs on wards

Monitor and report security issues through CCTV and incident logs

Support emergency situations and communicate with police and hospital staff

Perform duties such as litter removal, laundry and food delivery, and waste handling

Join us in making a real difference in a unique healthcare environment where safety and compassion go hand in hand.

For more information on the main responsibilities for this post, please refer to the job description and person specification.

This role has been assigned occupation code 9231 using the CASCOT coding tool. Under current Home Office guidance, it is strongly unlikely that the criteria required to support Skilled Worker visa sponsorship will be met for this vacancy.

For further information on occupation codes, sponsorship eligibility and right-to-work requirements, please visit:Skilled Worker visa: Your Job GOV.UK. Skilled Worker visa: eligible occupations and codes - GOV.UK

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.

#LI-Onsite

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.

Qualifications

Essential: - GCSE's or equivalent including English and Maths

Desirable: - Recognised security qualification, SIA licence holder; - CCTV operator licence; - Restrictive intervention/Safe holding qualification

Experience

Essential: - Experience of working within a customer service environment

Desirable: - Previous hospital security experience

Skills

Desirable: - Knowledge, familiarity with Data Protection Act; - Knowledge of CCTV systems

Personal Attributes

Essential: - To have a flexible approach to work; - The ability to work on own initiative; - Team member approach with a helpful attitude