Enhanced Access Receptionist

As our Receptionist, you'll be the friendly face welcoming patients and visitors to our service. Your role involves managing appointments, handling patient inquiries, and maintaining accurate records. You'll also be involved in general administrative tasks to support our healthcare team.

While there may be some daytime shifts available in the future, this role primarily focuses on evening and weekend work.

The following are the core responsibilities of the receptionists.

There may be on occasion, a requirement to carry out other tasks; this will be

dependent upon factors such as workload and staffing levels:

patient records on EMIS

CommunicationTo actively communicate with staff and managers (internal and external)

to assist service delivery.

To communicate across the reception teams to implement best practice and work collaboratively across the reception pool as required.

Reflect the diversity of needs in the local healthcare community by

using all available resources to facilitate access to the service where there

are barriers to communication and understanding.

Education,

To support a learning environment in

which quality, performance and development can flourish and to contribute to

development.

To participate in an annual

development review (PDP) and with the line manager, identify areas of need for

personal development to meet service and personal objectives.

The post holder may be required to vary hours of work in agreement with

the Operations Manager/Service Coordinators to support the requirements of the

business

From time to time the post holder may be required to provide other

duties to support the requirements of the Management, Board or needs of the

business. Our promise to you is that

this will always be balanced and equitable in line with the person

specification.

Employment will be with OWLS CIC Ltd West Lancashire GP

Federation, which delivers Access Services on behalf of GP Practices and Primary Care

Network's (PCN) in West Lancashire.

OWLS CIC is a small GP owned and led not-for-profit

primary care organisation, run by GPs and health

professionals.OWLS was founded in the 90s by a small group of General

Practitioners, with the main aim of ensuring high quality out of hours services. In

2017 it transitioned to become a GP Federation to support and provide services for

its practices and to offer a vehicle that local GPs had an opportunity to bid

for, and provide, innovative primary care services in their local area. We are a

not-for-profit organisation, which means that all the money we generate through service

contracts is invested back into providing patient care.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Qualifications

Essential: - Good Basic Education, Literate and Numerate

Desirable: - Qualified to NVQ level 2 in Customer Service or Administration.

Experience

Essential: - Experience of working as a receptionist in a medical setting.

Desirable: - Experience of working in primary care.; - Experience of working in a GP practice.