Endoscopy Receptionist

To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills. Communicates tactfully with patients, staff about appointments or any other queries deemed necessary.

Communicates with patients and their relatives who are telephoning to update their personal details and change cancel appointments.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across three sites, Royal Stoke in Stoke-on-Trent, County Hospital in Stafford and the CDC in Hanley, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Experience

Essential: - Experience of working under own supervision in a busy environment Ability to work as part of a team Knowledge of Word & Excel

Desirable: - Experience working in a patient environment

Education and qualifications

Essential: - GCSE Maths and English at grade C or above, or equivalent qualifications

Desirable: - NVQ in customer related/ administration or working towards this