Endoscopy Booking and Referral Coordinator

The Endoscopy team at Homerton Healthcare is looking for two Booking and Referral Coordinators for permanent posts. The post holders will work closely with consultants, nurses, secretaries, patients, general practitioners and other hospital staff.

The role will involve independently coordinating Endoscopy referrals from receipt through to procedure booking, managing waiting lists and prioritising patients according to clinical urgency. The post holder will coordinate appointments, balancing clinical priority, patient choice and available capacity, and will identify and resolve booking or pathway issues to minimise delays.

You will have strong administration experience, preferably within healthcare, and be highly organised with the ability to manage and prioritise your own workload. You will need to use initiative and judgement to manage competing priorities, respond to patient queries and escalate issues appropriately.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Skills

Desirable: - Willingness to continue personal development and training

Trust Values, Equal Opportunities and Other Requirements:

Experience

Essential: - Experience of working with the public; - Experience of data collection and data entry; - Experience of working as part of a team

Knowledge

Essential: - Knowledge/ understanding of the need for accurate data

Desirable: - Awareness of good customer care standards; - Understanding of clinical service provided by the Endoscopy department

Education/Qualifications

Essential: - A Level or equivalent; - NVQ level 3 or equivalent experience