Emergency Zone Receptionist

• Accurately registering patients, maintaining electronic records, and scanning documentation post-discharge
• Managing medical records, ensuring all documents are correctly filed and stored appropriately
• Receiving and admitting patients using relevant computer systems efficiently and accurately
• Performing a range of routine administrative tasks, including managing telephone enquiries in a courteous and timely manner, and disseminating information as required
• Providing sensitive support to distressed or bereaved relatives, demonstrating empathy and professionalism
• Responding promptly to shifting priorities and unexpected situations, while managing workload and resolving issues within defined limits
• Handling police enquiries in accordance with Trust policies and Data Protection, ensuring strict confidentiality
• Collaborating with colleagues across various departments to ensure coordinated care and communication
• Offering ad hoc information and support to staff members and responding to requests from medical professionals
• Supporting the onboarding and training of new staff, helping to ensure competence and confidence in the role
• Being fully trained and prepared to respond in the event of a Major Incident
• Offering flexible cover to ensure full reception desk coverage during staff absence
• Ensuring all mandatory training is completed and kept up to date
• Participating in departmental meetings, complying with Trust communications and staying engaged with team and management updates

Essential

• GCSE Grade C/4 or above in English Language and Mathematics
• Working knowledge of Microsoft 365 applications (Word, Outlook, Teams and Excel) and other IT systems

Essential

• Excellent verbal communication skills, including a professional and courteous telephone manner
• Ability to work effectively under pressure in a fast-paced environment whilst maintaining high standards of work
• Demonstrable organisational and time-management skills, with the ability to prioritise workload effectively
• Confidence and resilience when managing sensitive or challenging conversations with patients, relatives and carers
• Ability to work collaboratively within a multidisciplinary team, adapt positively to change and support colleagues as required
• Ability to work independently using initiative, as well as contributing effectively as part of a team
• Excellent interpersonal skills with the ability to communicate effectively with individuals at all levels
• Ability to remain calm, professional and empathetic when dealing with distressed or anxious individuals