Emergency Preparedness Support Officer

• Provide administrative and business support to teams, including compiling and updating rotas, preparing and submitting returns, and providing cover for other team members as directed by the line manager.
• Communicate and engage effectively with internal and external staff and stakeholders, dealing with communications promptly and courteously, referring matters to the relevant lead where appropriate, and supporting the management of incident mailboxes.
• Undertake various operational roles to support incidents, including but not limited to Inbox management or support and Action tracking and Record Keeping functions.
• Support the organisation of meetings and events, including preparing reports and papers, taking minutes, updating action logs, and providing secretariat support to Incident management teams, internal meetings and networks as required.
• Contribute to effective information management by collating, disseminating, analysing and reporting information accurately and in a timely way, in line with information governance and records management policies and practices, using relevant digital and IT applications.
• Support the development of systems and procedures where necessary to improve efficiency, quality and cost effectiveness across the function.
• Take responsibility for defined areas of work, providing a positive example to others and offering training, advice and support within own area of responsibility, with guidance from the line manager where required.
• Participate in relevant internal working groups, projects, services and initiatives across the organisation, representing the team, Directorate or Group as required.
• To ensure 24/7 responsiveness, you may be required to participate in an out-of-hours on-call rota or work over a seven-day period at times.
• Demonstrate a commitment to understanding and improving health equity.
• Support training and supervision of surge support NRC as appropriate and required.

• This document provides an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties that may reasonably be required by their line manager.
• The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the team, Directorate and organisation.

• Identify, discuss and action own professional performance and training/development needs with the line manager through appraisal or an individual development plan, and undertake ongoing learning and development to build knowledge and skills, including internal or external training where appropriate.
• Participate in all mandatory training as required, including fire safety, information governance and all other mandatory training.

• Educated to Level 2 in English and Maths, or able to demonstrate equivalent literacy and numeracy skills gained through employment, volunteering or other relevant experience.
• Significant administrative and secretariat experience, including developing, implementing and maintaining administrative systems; handling sensitive information; organising meetings; and producing agendas, minutes and action notes.
• Able to work under pressure, managing multiple tasks and prioritising own workload while meeting tight and changing timescales.
• Able to work without supervision, following relevant policies, procedures and legislation when completing work.
• Able to communicate clearly and concisely, orally and in writing, choosing appropriate channels for the audience and making effective use of digital resources while considering value for money.
• Strong IT skills, with advanced proficiency in Microsoft Office and confidence using digital tools to support administrative tasks.
• Able to work effectively as part of a team and contribute to a collaborative, high-performing team environment.
• Demonstrates curiosity by seeking out new information and opportunities for self-development.
• Understands and is committed to equality of opportunity and positive working relationships.

• Experience of Emergency Preparedness, Resilience and/or Response
• Experience working in a public-sector organisation or other large organisations
• Experience of staff management or supervision.

• Application form (Employer/ Activity history section on the application)
• 1000 word supporting statement.

• Meets all essential criteria
• Meets some essential criteria
• Meets no essential criteria

• Significant administrative and secretariat experience, including developing, implementing and maintaining administrative systems; handling sensitive information; organising meetings; and producing agendas, minutes and action notes.

Essential

• Application form and supporting statement

Essential

• Questions on knowledge, experience, skills & abilities.